Q1.What is an insurance excess？
The excess is the amount you'll only be liable for in case of damage(under Collision Damage Waiver) or theft(under Theft Protection) of the vehicle.
Information about the excess will be clearly stated in the price inclusion when you reserve a car on QEEQ.
Q2. How can I add an addtional driver?
You are advised to make a request upon your arrival at the rental counter. Additional charge per day will incur unless '1 Additional Driver Included' is stipulated on the rental.
Please note that the same licence and age requirement applys to the additonal driver. The addtional driver is supposed to present the required licence document along with the main driver at pickup.
Q3.What if I want to pick up or drop off my rental car out of office hours?
QEEQ will show you the car offers available at your chosen time on the search results.
However, pick-up or drop-off out of general opening hours may subject to an extra fee unless self-service pick-up or drop-off is available.
After you reserve a car on QEEQ, we will inform you of specific policy of the car hire company by email.
Q4. Can I take the hired car to another country or cross border?
If you want to pick up your car in one country and drop it in another, your search results will show you cars you can do that with.
If you're planning to cross any borders during your trip, bear in mind:
1. You may have to pay more.
There are often extra fees, taxes or additional cover you'll pay at the car hire counter.
2.It may not be allowed.
Depending on where you're hiring, you may not be able to take your car to another country.
Please email us if you want to take your hire car into a different country during your trip, and we'll talk you through your options.
Q5. Can I pick up my car at one location and return it at different location?
Yes. You can pick up the vehicle in one place and drop it off in another. An ‘one-way fee’ will incur. Whether it is inclued in the rental price or what additional cost may arise will be clearly stated at the time of booking on QEEQ.
Please inform the car hire company of your drop-off location when you pick up the vehicle or contact them directly during your trip. You will find a phone number on the rental agreement you signed at pickup.
January 18, 2025
Destination: Seoul
They were super friendly and fast response to questions via WhatsApp.
View moreNovember 23, 2024
Destination: jeju-do
Pienso que al no saber el idioma, el personal del mostrador podría ayudar a rellenar el papeleo , realizar la entrega de llaves y funcionamiento del vehículo.
View moreNovember 13, 2024
Destination: jeju-do
Service provided by socar staff was excellent. PICK UP AND RETURN PROCESS WAS SUPER EASY AND CONVENIENT.
View moreNovember 8, 2024
Destination: Seoul
I would like mention Most Horrifing experience in form of misguiding extending it to Threatening and extracting exorbitant charges. • I was offered an LPG car which was not booked by me. The host tried to fooled me by saying it was an upgraded version, which was not so. • On taking the delivery of the car, I mentioned about small scratches and dents to be put on contract. I was told don’t bother about small issues. • On return, I agreed to scratches on Bumper, which could be easily Repainted. My claim could be easily verified from pictures sent by host herself. • To my shock I was asked to pay 500,000 won, With an argument that whole Bumper needs to be changed., which was not at all needed. ( Proof attched Pics). When I argued to this unreasonable demand, she clamped further charge of 350,000 won as Non Operational charge. Having travelled more than 45 countries, never in my Life any Rent a Company has charged such unreasonable charges. When I further argued that this is not at all professional, to my surprise she threatens me to increase it to 1 million. She also said if I dispute, she shall call Police (You may check phone conversation from your record). Fearing losing the Flight, I paid. • I paid this unreasonable claim with Duress, as I was helpless. She took full advantage of my helplessness. Its not question of money. Its too small for a traveller like me. But it’s my utmost responsibility to see that my fellow traveller is well cautioned about such experiances, hence shall put all possible efforts to aware them by putting my experience on each and every possible platform, of course, with full proof and pictures. • Generally, a pre authorised deposit is taken by the company. It fair. Its activated only when some traffic violation is fined. Here they have already charged my card, without any violation. Hopefully, at least this would be professionally handled and full Deposit shall be refunded at the earliest. • I hope this experience reaches to the knowledge of higher ups and remedial measures are taken, so that companies image is name is not tarnised due to behaviour of single employee
View moreOctober 24, 2024
Destination: jeju-do
Dry difficult as a foreigner that does not speak Korean. Need a local phone number or method of contact that is difficult to obtain at the moment.
View moreSeptember 29, 2024
Destination: jeju-do
スタッフは良心的だった
View moreSeptember 15, 2024
Destination: jeju-do
突然の予定変更で、私が韓国語、英語が不十分でお互いに困ったが、誠意を持った対応に感謝してます。日本人が借りる日は日本語話せる人を配置してもらえるともっと安心です。
View moreJuly 26, 2024
Destination: jeju-do
Average experience. I left some clothes in the car when I returned it. When I went back to look for them, the front desk claimed they hadn't seen them and refused to help, even telling me to leave. Their attitude was very arrogant. Eventually, I found my clothes at their car wash area. Additionally, the car uses liquefied petroleum gas and has a large tank in the trunk, leaving room for only one suitcase.
View moreJuly 26, 2024
Destination: jeju-do
I originally booked a Model 3, but they gave me a different car model upon arrival.
View moreJuly 26, 2024
Destination: jeju-do
The service was excellent.
View moreJuly 24, 2024
Destination: Seoul
Satisfied
View moreJuly 18, 2024
Destination: jeju-do
Very satisfied
View moreJuly 13, 2024
Destination: Seoul
The staff was very helpful and patient.
View moreJuly 3, 2024
Destination: jeju-do
Very good
View moreJune 30, 2024
Destination: jeju-do
Very satisfied, the car rental service is excellent.
View moreJune 27, 2024
Destination: jeju-do
Excellent
View moreJune 25, 2024
Destination: Seoul
Prompt communication, convenient car rental, and easy return process.
View moreJune 20, 2024
Destination: Seoul
Very satisfied
View moreJune 15, 2024
Destination: Seoul
At the agreed pick-up time, staff will contact you and bring the car to the airport parking lot, informing you of its location. The handover is done at the parking spot, so you will need to cover the parking fee yourself. The nine-seater vehicle sacrifices trunk space for a foldable fourth-row seat. When the fourth-row seat is unfolded, not even an umbrella can fit.
View moreJune 9, 2024
Destination: jeju-do
Picking up the car was very convenient. The instructions were very clear. Just exit from Gate 5 of the airport, cross the street to the car rental shuttle stop, and wait at the designated parking number for your shuttle. When I arrived at the car rental office, I was initially directed to use a machine, but the staff saw I was a foreigner and provided personal service instead. The efficiency was very high, and the car pick-up was quick.
View moreApril 13, 2024
Destination: jeju-do
The instructions given for where to find the shuttle bus were incorrect, so we had to ask another bus driver where to go. When we arrived at the checkin counter the receptionist was quite rude. Apart from this the ease of booking, the car and the drop off were great.
View moreApril 8, 2024
Destination: jeju-do
The supplier was OK Car Rental and never have I gone through such a quick and painless return process. Within 6 minutes we were out of our car, inspection complete, overfilling of gas tank refunded to us (wow!), bathroom break and Hop! On the shuttle bus to the airport. And the clerk remembered us from a week prior whe we picked up the car. It was excellent all around.
View moreApril 8, 2024
Destination: jeju-do
Operated by Lotte Car Rental. Busy location and there was a ticketed queing system. Had to wait about 40 mins.
View moreMarch 31, 2024
Destination: jeju-do
Pickup is very convenient with self-service machines. After filling out the information and printing the receipt, just hand it to the staff and get your keys! The car was in reasonable condition and had 95,000 kilometers on it.
View moreFebruary 11, 2024
Destination: jeju-do
The car rental company provided excellent service, no issues at all.
View moreJanuary 19, 2024
Destination: jeju-do
綺麗な車で良かったです。
View moreDecember 29, 2023
Destination: Seoul
I rented a car on October 14th, and the Korean rental company held my deposit. It took two and a half months to get my refund. They promised to return the deposit within 1-2 months. According to my Korean friends, big rental companies in Korea usually return the deposit immediately after the car is returned. I don't know what's going on with this company. If I didn't call them, would they never refund my money?
View moreDecember 25, 2023
Destination: Seoul
Easy pickup. Good performance car. Return of deposit took a while
View moreDecember 22, 2023
Destination: Seoul
Car rental was easy, finding where to pick up the car was easy. The rep was great! Helped with bags both times for drop off and pickup. He really didnt have to but he automatically packed bags in car for us.
View moreDecember 21, 2023
Destination: jeju-do
Clean and easy to navigate. Best is that AngelCar gave a refund on the excess diesel (had 50% instead of 30% on gauge) when I returned the car. Staff speaks English and are very helpful. Highly recommended!
View moreDecember 12, 2023
Destination: jeju-do
The car was generally ok, but cleanliness need to be improve, the seats are dirty (esp at corner/edge of seats) and inside the car with many ants running around
View moreDecember 8, 2023
Destination: Seoul
2nd Day, one tire was damaged
View moreSeptember 22, 2023
Destination: jeju-do
After settling at the counter and walked to car parking area, there's no attendant there to assist you on assessing the car conditions and basic knowledge of the car function which is totally different from my rental experience in other country. The GPS installed is not easy to input data and we spent about 45 minutes to key in destination address (always says data not found) before we can drove out the car park. Suggest to have home address to save AngelCar address as that again, wasted us 15 minutes to finally found the address.
View moreAugust 7, 2023
Destination: Seoul
Perfect car and service. We did not have an international driver's license so that caused some trouble. Lucky enough we could get it online. After drop of they brought us back to the subway.
View moreMay 22, 2023
Destination: Seoul
No
View moreDecember 18, 2022
Destination: Seoul
The picking up of the vehicle was smooth, instructions on how to return the vehicle was clear.
View moreJuly 29, 2022
Destination: Seoul
Car was exceptionally clean. Drove well, had excellent equipment, and amazing space for luggage.
View moreJune 29, 2022
Destination: jeju-do
It would've been nicer if it stated on the paper that it was actually "Lotte" rental cat, not "Hertz." I did not know this until I called the number.
View moreAugust 29, 2020
Destination: Busan
The car rental company has excellent customer service.
View moreMay 18, 2020
Destination: jeju-do
私だけが運転するだったので、最初免許証の提示は私だけがしましたが、外国人なので信用性に欠けるみたいで…結局韓国人の彼も免許証を提示しました。 返却は手続きはなく、レンタカー屋さんの駐車場に駐車して終了だったので、お手軽でした。
View moreMarch 19, 2020
Destination: Busan
引き渡し・返却もスムーズ。車両状態も良く返却時の細かい事は気にしなくていいですよ。と韓国らしい店員さん心遣い。
View moreMarch 18, 2020
Destination: Busan
Car exceeded expectations. However during the car return. Customer service demanded much more money due to lowered fuel. But however the drive towards the airport requires passing through an island with no fuel top up station. End up paying KRW $10,000 for lowered fuel after negotiations.
View moreMarch 7, 2020
Destination: jeju-do
worth the price you paid. very nice and comfortable car
View moreMarch 5, 2020
Destination: jeju-do
Overall, a pleasing experience. Car condition wasn't exactly cleaned. There's some dents and scratches as well. However I am satisfied.
View moreMarch 3, 2020
Destination: jeju-do
Easy pick up fast processing time!
View moreFebruary 29, 2020
Destination: jeju-do
Great Service from Hertz
View moreFebruary 10, 2020
Destination: Seoul
The car was very new and very comfortable. There is Chinese WeChat service, but the attitude was average.
View moreFebruary 10, 2020
Destination: jeju-do
Car was beyond our expectations & everything was great.
View moreFebruary 4, 2020
Destination: jeju-do
Pick up location is out of airport.
View moreFebruary 1, 2020
Destination: jeju-do
1) Both side mirrors were glazed which made me very difficult to see the view in them. Unsafe driving 2) the fuel level when I picked up the car was not full. The Tamra staff refused to top it up to full.
View more