Amazing rental experience

Service is good. Explanation is thorough but I don’t get why we have to sign a document stating that we don’t smoke in car. This should be included in contract instead of signing another paper.

Easy to use. I like the full insurance provided by EasyRentCars which is actually much cheaper than those provided by the car rental company.

Counter staff should have explained more or provide relevant toll gate usage knowledge to customer upon car pick up Especially in korea . I asked about it and staff just said avoid the Hi pass lane will do. But there are so many lanes and all written in Korea. We have passed through the wrong lanes for the first 2 days of usage. Hence missed the toll fees. Hopefully there is no extra fine charge like mentioned upon car returning. Besides, it will be better to inform customer the nearest possible gas station for fuel refilling.

Just make sure the vehicle has at least fueled half tank.

We got a brand new car, only 5000 kms on the clock. Quick response from office workers, easy to find the locations because you get directions with pictures and text. The only thing is that their English is not what you would expect from a car rental company at an international airport mostly dealing with foreign clients. Especially on the phone. But we managed alright without difficulties.

一人でレンタカーの旅9日間、道も標識もわからないのに優秀なカーナビゲーションのお陰で 行きたいところへ沢山行けました。延長手続きにも迅速に応じてくださり、カスタマーサポートも丁寧で万全でした。車の状態も良好、楽しい旅になりました。