Driver's License in Singapore
All drivers are required to present a valid original driver's license at the time of the rental. The license should be a full driver's license with a photograph and be held for at least 2 years with no major endorsements.
For foreign drivers, if your domestic driver's license is not in English, one of the documents below is required together with your original driver's license:
- an International Driving Permit (IDP) / International Driver's License (IDL)
- an official translation in English
Drivers holding a driver's license of the 10 ASEAN member countries can use their national driver's license without the need to obtain an IDP/IDL. These countries are Myanmar, Laos, Cambodia, Vietnam, Brunei, Malaysia, Indonesia, Singapore, Thailand, and the Philippines.
October 8, 2024
Destination: Singapore
Good condition and good service
View moreJuly 24, 2024
Destination: Singapore
Very satisfied, the car was new and very clean.
View moreApril 16, 2024
Destination: Singapore
Very kind support. Fully satisfied.
View moreJanuary 9, 2024
Destination: Singapore
The attitude was okay.
View moreDecember 26, 2023
Destination: Singapore
NA
View moreJanuary 7, 2023
Destination: Singapore
Everything was great.
View moreNovember 16, 2021
Destination: Singapore
Very satisfied. Issues were resolved quickly
View moreFebruary 24, 2021
Destination: Singapore
As a returning customer I was satisfied with the service and the car
View moreDecember 17, 2020
Destination: Singapore
Very good service at the counter
View moreAugust 17, 2020
Destination: Singapore
Very convenient
View moreAugust 11, 2020
Destination: Singapore
Pick up counter was easy to find. Smooth and fast procedure for both pick up and drop off. Counter staff service was also good.
View moreJuly 26, 2020
Destination: Singapore
Satisfied
View moreJuly 6, 2020
Destination: Singapore
Good. No issue
View moreJune 23, 2020
Destination: Singapore
Superb customer service during pick up and drop off!
View moreJune 18, 2020
Destination: Singapore
The online pickup locations are listed as T2 and T3. It would be more convenient if the exact locations could be provided, and a map of the pickup points would be helpful as well.
View moreJanuary 29, 2020
Destination: Singapore
The service was quite good.
View moreJanuary 13, 2020
Destination: Singapore
Excellent service, customers First !
View moreDecember 23, 2019
Destination: Singapore
Warm reception
View moreDecember 18, 2019
Destination: Singapore
Excellent service, staff was attentive
View moreNovember 28, 2019
Destination: Singapore
Recommended rental company.
View moreNovember 13, 2019
Destination: Singapore
good n smooth
View moreNovember 8, 2019
Destination: Singapore
The wait is extremely Long. Indicated pick up at 830pm and i only pick up the car at 10pm. This is completely unacceptable and it is clear that hertz is under staffs
View moreNovember 3, 2019
Destination: Singapore
The preferred vehicle is always not available. If i book for Peugeot 508, it is never available for pick-up. The supplier itself is not interested to provide this vehicle to me.
View moreNovember 1, 2019
Destination: Singapore
Staff was not present timely.
View moreSeptember 4, 2019
Destination: Singapore
Yes. The free upgrade of car given me extra happiness, enjoyed the experience
View moreAugust 20, 2019
Destination: Singapore
Constant free upgrade, where available, so long you maintain loyalty. Pick-up & drop-off time management is slightly flexible as part of their service attitude.
View moreAugust 17, 2019
Destination: Singapore
The order indicated pickup at Terminal 3, but the actual pickup was at Terminal 2.
View moreAugust 15, 2019
Destination: Singapore
ordered BMW5 but X3 it was ok
View moreAugust 14, 2019
Destination: Singapore
As per above
View moreAugust 13, 2019
Destination: Singapore
Very good service
View moreAugust 12, 2019
Destination: Singapore
Budget Singapore counter staff is very flexible and friendly. Well recommend
View moreAugust 3, 2019
Destination: Singapore
The company didn't remind me to renew online, resulting in a scratch that wasn't covered by insurance. I had to pay a lot for repairs.
View moreJuly 25, 2019
Destination: Singapore
The platform initially showed a Toyota Sienna, but when we arrived, the rental company gave us a FREED, which is only slightly larger than a Honda Fit. When we asked the rental company, they said the Sienna was much more expensive. If that's the case, why list the Sienna in the first place? These aren't even the same class of vehicle. To avoid ruining our mood, we just accepted it.
View moreJuly 19, 2019
Destination: Singapore
The Fiesta was a great car to drive! Zippy, handled nicely and very economical.
View moreJune 25, 2019
Destination: Singapore
Nope! The car was delivered to me in double quick time!
View moreMay 22, 2019
Destination: Singapore
There are some mistake on dropoff. On 20may2019 i booked for drop off 1300. When i arrive at drop off location at 1300pm. Nobody come! I call to europcar Nobody answer my call!. My flight at 1440 pm. I have to give the car key to my SG friend. But he also have one car at airport too. He drive Europcar to his home and take taxi to airport to pickup his own car. Europcar come to get te car at 1600pm. It is a non professional on Europcar.
View moreApril 13, 2019
Destination: Singapore
Excellent service
View moreJanuary 28, 2019
Destination: Singapore
We got an upgrade of vehicle which included a GPS, which was convenient. The drop-off process was a bit slow as they seemed to have a number of people dropping cars off at once. They convinced us to buy a NETS flashpay card that we could have bought at half the price from a 7-Eleven, but it was convenient to have the card. We didn't re-fuel the car but had driven the car very little so were only charged a $1/litre petrol surcharge, which was very reasonable.
View moreSeptember 19, 2018
Destination: Singapore
No queues, arrived at noon, staff were on lunch break.
View moreAugust 24, 2018
Destination: Singapore
Good
View moreMay 27, 2018
Destination: Singapore
Waited 1 hour to pick up the car.
View moreFebruary 27, 2018
Destination: Singapore
The AVIS staff at both T3 and T1 terminals were very unfriendly and dismissive. They never left their desks to assist with car pickup or drop-off, conduct vehicle inspections, or provide any helpful advice. Especially during the return, they asked me to locate the AVIS parking spot on my own. I spent a long time searching but couldn't find it because the AVIS parking signs were too small. I had to call AVIS for help. I requested them to stay on the line as I was already at the parking area and needed directions. The staff on the phone only spoke for a minute before hanging up, and when I tried calling back a few times, no one answered. I ended up parking the car in a regular spot and ran three floors up to seek assistance from the information desk staff at the airport. They contacted AVIS and then explained how to find the parking spot, but their instructions were still unclear. I had to return to the parking area and search for the AVIS spot repeatedly before finally finding it.
View moreDecember 31, 2017
Destination: Singapore
No one was at the counter on time, and the phone couldn't be reached. The actual car provided did not match the order and was not of the same class. They only agreed to change the vehicle after I requested a cancellation.
View moreApril 1, 2017
Destination: Singapore
Every time I go to the counter, it's almost impossible to find someone. Very few staff speak Chinese. The return location is extremely hard to find, and I got lost several times.
View moreMarch 15, 2017
Destination: Singapore
The slogan says: 'Global Services for Chinese,' but there is no Chinese-language support.
View moreOctober 8, 2015
Destination: Singapore
The vehicle condition is very poor, it's the worst car I've ever driven! The store has no service awareness at all! It's the worst car rental experience I've ever had! The car has a strong body odor, it's disgusting!
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