Q1.What is an insurance excess？
The excess is the amount you'll only be liable for in case of damage(under Collision Damage Waiver) or theft(under Theft Protection) of the vehicle.
Information about the excess will be clearly stated in the price inclusion when you reserve a car on QEEQ.
Q2. How can I add an addtional driver?
You are advised to make a request upon your arrival at the rental counter. Additional charge per day will incur unless '1 Additional Driver Included' is stipulated on the rental.
Please note that the same licence and age requirement applys to the additonal driver. The addtional driver is supposed to present the required licence document along with the main driver at pickup.
Q3.What if I want to pick up or drop off my rental car out of office hours?
QEEQ will show you the car offers available at your chosen time on the search results.
However, pick-up or drop-off out of general opening hours may subject to an extra fee unless self-service pick-up or drop-off is available.
After you reserve a car on QEEQ, we will inform you of specific policy of the car hire company by email.
Q4. Can I take the hired car to another country or cross border?
If you want to pick up your car in one country and drop it in another, your search results will show you cars you can do that with.
If you're planning to cross any borders during your trip, bear in mind:
1. You may have to pay more.
There are often extra fees, taxes or additional cover you'll pay at the car hire counter.
2.It may not be allowed.
Depending on where you're hiring, you may not be able to take your car to another country.
Please email us if you want to take your hire car into a different country during your trip, and we'll talk you through your options.
Q5. Can I pick up my car at one location and return it at different location?
Yes. You can pick up the vehicle in one place and drop it off in another. An ‘one-way fee’ will incur. Whether it is inclued in the rental price or what additional cost may arise will be clearly stated at the time of booking on QEEQ.
Please inform the car hire company of your drop-off location when you pick up the vehicle or contact them directly during your trip. You will find a phone number on the rental agreement you signed at pickup.
July 30, 2024
Destination: Stockholm
Very satisfied! Rented a Toyota but got a Mercedes C200! The car was very new and easy to drive.
View moreJuly 30, 2024
Destination: Stockholm
very good condition car
View moreJuly 25, 2024
Destination: Stockholm
Very good
View moreJuly 25, 2024
Destination: Stockholm
Overall satisfied, except they cannot assist with parking tickets in Denmark.
View moreJuly 23, 2024
Destination: Stockholm
Very satisfied, no upselling and they even upgraded our vehicle. We also added full insurance in the end.
View moreJuly 21, 2024
Destination: Stockholm
Very satisfied
View moreJuly 12, 2024
Destination: Gothenburg
Very satisfied
View moreJune 24, 2024
Destination: Gothenburg
The service attitude was excellent, and there was no queue.
View moreJune 19, 2024
Destination: Stockholm
Very satisfied, all charges were clearly communicated and there was no pressure.
View moreJune 17, 2024
Destination: Kiruna
The service was fine and patient. We reserved a V60 but got a diesel V90 CC instead. The car was in great and new condition. The only issue was that the child seat provided didn't match our reservation. My son had to squeeze in for 10 days. They said a compatible model would be available the next day, but since we had everything planned, we couldn't go back to exchange the seat.
View moreJune 9, 2024
Destination: Stockholm
Satisfied. The staff was very polite and answered all my questions satisfactorily.
View moreJune 3, 2024
Destination: Gothenburg
Very good
View moreMay 2, 2024
Destination: Ostersund
It could be better to know actactly car model before pick up.
View moreMarch 14, 2024
Destination: Stockholm
Very good
View moreMarch 11, 2024
Destination: Stockholm
The rental company made random charges. Despite the fuel tank being full, they deducted the cost of a full tank from my credit card. When an accident occurred, Avis refused to take responsibility.
View moreMarch 1, 2024
Destination: Stockholm
The car is excellent, the driving experience is very smooth and stable. The navigation is easy to use, and there is wireless charging. The trunk is spacious. It was just in time for Sweden's ski season; we drove to Järvsö to see the snow, and the car handled perfectly on snowy roads without any slipping.
View moreFebruary 24, 2024
Destination: Stockholm
The staff at the store were very enthusiastic and attentive.
View moreFebruary 20, 2024
Destination: Kiruna
Satisfied
View moreFebruary 20, 2024
Destination: Stockholm
Satisfied
View moreJanuary 17, 2024
Destination: Kiruna
The car rental company provided excellent service.
View moreDecember 25, 2023
Destination: Vaxjo
The vehicle was as expected so no unpleasant surprises
View moreOctober 15, 2023
Destination: Kiruna
The rental company's working hours are relatively short. Just make sure to ask any questions to the staff clearly!
View moreAugust 11, 2023
Destination: Are
You need to communicate via phone in English before renting the car. There's no dedicated staff at the rental location and no POS machine. They require credit card authorization in advance via email. I rented a Golf but got an Audi A4 instead. The final bill was confusing and I'm not sure which car's rental fee was charged. Fortunately, nothing went wrong after returning the car. Overall, it was okay.
View moreJuly 24, 2023
Destination: Stockholm
Very friendly staff. The representative gave us all the information required and was really helpful and kind.
View moreJanuary 18, 2023
Destination: Stockholm
The car seatbelts were missing the button that stops the buckle getting lost. The wipers left water on the windscreen and the screen wash left greasy smears on the window making driving at night were difficult.
View moreNovember 10, 2022
Destination: Gothenburg
They use Deodorant when they clean the car, which is not good if you are allergic or asthmatic. Poor vacuuming off the car, before pickup. Washer fluid was so low that after the first use, it told me to refill. I misplaced the receipt for the fluid, so of course i didn’t get reimbursed
View moreOctober 18, 2022
Destination: Lulea
I landed late at night so I got the car keys via an automatic rental vending machine. It was easy enough to use, and understandable at such a remote location off peak hours. The car was better than what I had booked. A great and very smooth process overall.
View moreSeptember 22, 2022
Destination: Kiruna
El alquiler según la página se haría desde el aeropuerto pero resultó que la oficina no estaba en el aeropuerto, sino en un polígono en el concesionario de Wolksvagen. Esto provocó pérdida de dinero y tiempo.
View moreAugust 8, 2022
Destination: Karlstad
Everything was perfect. Still waiting for closer contract after I returned the car and deposit to be realeased.
View moreAugust 6, 2022
Destination: Visby
Friendly
View moreAugust 3, 2022
Destination: Gothenburg
Als Starter bekamen wir ein upgrade, was uns sehr gefreut hat. Das neue Fahrzeug hat alle Erwartungen übertroffen. Die Mitarbeiterin am Schalter war sehr freundlich und kompetent. Die Übergabe ging sehr zügig. Gerne wieder!
View moreAugust 3, 2022
Destination: Gothenburg
Great Car - super easy drop off!
View moreJuly 16, 2022
Destination: Stockholm
It was a really great experience and I will definitely use them again . The price was incredible
View moreJune 30, 2022
Destination: Angelholm
Considering in was midsummer weekend collection went well even though I had to pick up the car much earlier than booked because of early closing. Communication through email was good but letting me know I had to get to the collection point earlier meant leaving our Copenhagen hotel after 4 hours sleep. I never met any Hertz staff! But understand it was midsummer celebration time.
View moreJune 24, 2022
Destination: Gothenburg
Run with your skin. Take another company. Big stress which is the last thing you need in the airport.
View moreMarch 19, 2022
Destination: Malmo
The Swedish branch closes too early. After 2 PM on weekdays, there is no staff available. You can only use the self-service machine to get the keys, but the machine doesn't support Chinese driver's licenses.
View moreJanuary 21, 2022
Destination: Gothenburg
Highly recommend AVIS. The cars are very new and the service is excellent.
View moreJanuary 18, 2022
Destination: Stockholm
Very Helpful Staff, easy pickup
View moreNovember 26, 2021
Destination: Skelleftea
The car exceeded my expectations. I really like to use Hertz. Hertz is my preferred company for sure. Expensive because I normally arrive outside normal work hours, (wish it was a little cheaper then I could visit my cabin more often) but I always receive an excellent vehicle and the service is always excellent.
View moreNovember 17, 2021
Destination: Gothenburg
Only slightly disappointing thing was the rear of the vehicle had not be cleaned. Also, I think this is generic to all hire companies is that they don't charge hybrid cars before renting them.
View moreNovember 12, 2021
Destination: Stockholm
Great service at ARN airport
View moreOctober 3, 2021
Destination: Stockholm
great job
View moreOctober 1, 2021
Destination: Stockholm
Left at pick up point for over 35 minutes after being informed by driver initially that he wasn’t working for Green Motion, He then drove further up road and collected someone else after I’d requested my transfer It was only when I rang office number that someone spoke to driver who then agreed he was working for Green Motion he then proceeded to transfer his occupants and then return to collect us, some 25 minutes later, He refused to assist in the loading and unloading of our cases in the mini bus, totally ignorant individual indeed
View moreSeptember 15, 2021
Destination: Gothenburg
Car was bigger then expected, was well presented and clean. Overall experience was good.
View moreJune 15, 2021
Destination: Gothenburg
Great!
View moreMay 31, 2021
Destination: Gothenburg
Smooth process with hertz. Car was good.
View moreAugust 27, 2020
Destination: Halmstad
Service was fine, but communication was a bit difficult.
View moreAugust 26, 2020
Destination: Gothenburg
No waiting all went ok.
View moreAugust 20, 2020
Destination: Stockholm
The staff at the counter and garage were very friendly, and the process was quick.
View moreAugust 11, 2020
Destination: Linkoping
Very satisfied
View more