Ok

The rental company made random charges. Despite the fuel tank being full, they deducted the cost of a full tank from my credit card. When an accident occurred, Avis refused to take responsibility.

After flying for 20 hours, I still had to wait 2 hours at the Avis store in Arlanda Airport before getting the car. The waiting time was too long. However, the customer service upgraded the car, which was nice.

I rented a Volkswagen Golf, but was given a Kia SUV. The space is ample and the power is great.

Due to language barriers, I initially thought I received a free upgrade to an automatic car. I didn't check the receipt carefully and later found out at the hotel that the charges were much higher than my booking. I went back to dispute it and finally got my money back! Seems I need to be more cautious in the future; foreigners can have their little tricks too!

Helpful staffs but not enough counters when busy. Have to wait for a long time!

Good app! Excellent value, will use it again.