PARADISE - Kuala Lumpur International Airport Information, Car Rental Instructions & Policies

The vehicle need proper service and checking to make sure it under good condition before rent out as good condition vehicle is more secure for the user.

The staff were off duty and demanded 100 RM from me before they would come to let me pick up the car. They told me they would come within an hour, but I ended up waiting from 10 PM to 1:30 AM. I called many times, and each time they said it would take only a few minutes.

Besides renting cars in China, this was my first time renting a car abroad. When I arrived at the store to pick up the car, the rental company informed me that the original seven-seater was broken, and they had no car available for me. They were trying to find a replacement for me. At that moment, it felt like the end of the world. My parents, wife, and children were standing next to me, adding immense pressure. I wondered why they didn’t start looking for a car earlier. Why wait until I arrived at the store with my passport to begin searching? After half an hour, they found a seven-seater with noticeable front bumper damage and significant wear and tear. The worst part was the air conditioning was broken. Can you survive in Malaysia without air conditioning? Of course, I couldn't accept that. Another 45 minutes later, they found a five-seater. With no other choices, I had to accept it. The price difference is still being processed by Zuzuche. The outcome is yet unknown... However, I must commend the local rental store staff for their continuously excellent attitude and their efforts to assist me. Additionally, the Zuzuche WeChat contact has been helpful and supportive. Although the incident was unfortunate, I am grateful for their assistance. Thank you!

The car was in poor condition, with over a hundred thousand kilometers on it and no ABS. It's been almost four months and the deposit still hasn't been refunded.

Average