10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
Like: Staff gave great advice where to refuel vehicle near to drop off location
Read More >9.2 /10 Excellent
Reviewed: Wednesday, December 18, 2024
Like: I was upgraded as vehicles had not been returned by other clients. Was a very good experience.
Dislike: Had to call three times to get picked up - 1st time I was told right away, 20 minutes later I was told on way and 1/2 hour was told that no one had told the driver there was a pick up waiting - was picked up 45 minutes after first calling.
Read More >10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
Like: Great experience from booking to dropping off. friendly staff and quick pick up from airport!
Dislike: cant think of a darn thing
Read More >9.8 /10 Excellent
Reviewed: Wednesday, December 18, 2024
Like: good price, efficient.
Dislike: We would rather pick up with full tank and return with full tank rather than return with 5/8 of a tank. How do you fill 5/8 of a tank?
Read More >8.2 /10 Very good
Reviewed: Wednesday, December 18, 2024
Like: Julie and the girl that served us when we turned the vehicle in were both excellent! Vehicle ran well and was ready when we arrived.
Dislike: Car was not that clean....clearly the renter before us had young children and the windows were covered in small hand prints. It was not a big deal but after we left and drove in the sunlight the front window was a mess and had clearly not been cleaned at all.
Read More >10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
Like: Price
Dislike: None
Read More >10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
Like: Only put on a few kliks, but still very worth the cost.
Dislike: Nothing
Read More >8.7 /10 Very good
Reviewed: Wednesday, December 18, 2024
shuttle bus took way too long to arrive. I called Routes immediately upon arrival and was told the shuttle would pick me up in about 10 mins. After 20 minutes, I called again and was told it would be another 10 minutes. Finally, I was picked up after 30 minutes. It was -14 degrees celsius on that day and standing outside, waiting for 30 mins was frustrating. The representative at the desk was not at all apologetic. Otherwise, I was happy with the service. The car was very nice, clean, and more spacious than I was expecting.
Read More >8.3 /10 Very good
Reviewed: Wednesday, December 18, 2024
Unfortunately it wasn’t the vehicle that I had booked, this is the 4th time booking with routes and each time they give a different vehicle than the one booked.
Read More >10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
Didn't get the exact car I requested but it was similar and understandable due to the small size of the rental office.
Read More >2 /10 Poor
Reviewed: Wednesday, December 18, 2024
They never picked up their phone upon my arrival in Ottawa. Free shuttle never happened. Never again.
Read More >10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
My car category was not available when I checked in so they upgraded me. The counter staff were very efficient and courteous
Read More >Retired and loving it.
Ottawa
10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
My pickup time was longer than usual but was understandable! “Stuff” happens.... the gate was blocked by a malfunctioning vehicle. The staff was patient and apologetic for the inconvenience. I will rent again From Routes.
Read More >9 /10 Excellent
Reviewed: Wednesday, December 18, 2024
Staff is great! Price is great! Cars are great! Just need to be a little more thorough in cleaning the cars. It was also awkward to get the car with 5/8 of gas and then have to bring it back to that amount upon return. Getting it full and returning it full is an easier/smoother process.
Read More >7 /10 Good
Reviewed: Wednesday, December 18, 2024
15 minute wait for pickup at airport, 20 minute drive to car location because of traffic - should have rented from on-site company
Read More >6.3 /10 Average
Reviewed: Wednesday, December 18, 2024
The location was under construction. The gates were locked so I had to go around them and climb through the construction site. This was my first time at this location. it did NOT look like a rental agency. I dropped it off at night. Felt I left it in an insecure place - outside the fence. Then I climbed the embankment to walk over to the key drop off. Everything was dark. Good thing I knew where to look and that a friend was close by.
Read More >7.3 /10 Good
Reviewed: Wednesday, December 18, 2024
Driver from airport made quite disturbing comments about people’s race and seemed to very much dislike anyone from Toronto. It was uncomfortable being with him in the pickup and return vehicle.
Also, car wasn’t washed and there was quite a bit of damage that wasn’t recorded until I pointed it out. Construction at the Routes site was terrible and driver did not ask to help with the bags even though the gravel made luggage wheels unusable.
Read More >7.3 /10 Good
Reviewed: Wednesday, December 18, 2024
Vehicle was bigger than the one booked, I presume it was because I collected it on the Sunday of a holiday weekend; this posed problems with my 95-yr-old mom as the vehicle was too high off the ground for her. We managed though. I was disappointed not to be able to book further insurance and reduce the amount deductible in case of a claim, but I was very pleased with the cost of renting the vehicles do the online booking process was easy. I had tremendous difficulty though with the pick-up location and ended up waiting 1.5 hrs for them, as they were waiting in a location that someone else told me was not a available for vehicles to enter so I didn’t wait there. It turns they’d been there twice and couldn’t see me. Then when I dropped off the vehicle, I booked an Uber in advance to collect me from there (I needed to go to the train station and not the airport), but the Uber driver could not find the Routes location, so I ended up being stranded ... a Good Samaritan ended up helping me out.
Read More >9.3 /10 Excellent
Reviewed: Wednesday, December 18, 2024
We called to return the car the night before, didn't get an answer at the location, so tried the 800 number, to confirm that someone would be there to drop off the car. When I arrived all the doors were locked, even though online it said it closed at 8 pm, and it was 7:54 pm. There were other customers waiting in the parking lot who said they were supposed to pick up their car at 8 pm and couldn't get any answer. In calling back the 800 number the service was rude, and said it was 8:03 and the office was closed nothing she could do from Toronto office. In the morning I received a call asking if I could return the car early as they had a customer waiting. Very poor planning and experience with Routes.
Read More >6 /10 Average
Reviewed: Wednesday, December 18, 2024
I got a Jeep instead of Corolla. Gas was expensive due to low MPG.
Read More >9.3 /10 Excellent
Reviewed: Wednesday, December 18, 2024
The people at the Routes office went above and beyond for me. When I got to the airport I realized I had forgot my iPad in my rental car. They lady at the counter and phone was very patient and the shuttle driver made an extra trip to bring it to me. He wasn’t even going to take a tip for his trouble until I insisted.
Read More >8.3 /10 Very good
Reviewed: Wednesday, December 18, 2024
Upgrade very costly on gasoline.
Read More >10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
We enjoyed book the car and we recommend it to others
Read More >10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
Staff was very friendly and helpful.
The price was just what I was looking for.
The car was better than expected
Read More >9.3 /10 Excellent
Reviewed: Wednesday, December 18, 2024
The only issue was trying to get a shuttle to pick me up. Voice Mailbox was full and I was unable to leave a message.
Read More >9.3 /10 Excellent
Reviewed: Wednesday, December 18, 2024
I would rent again and recommend to others.
My only complaint is that I would have liked some kind of signature confirming my return and only payment. Some kind of closing/finalized document.
Read More >9.3 /10 Excellent
Reviewed: Wednesday, December 18, 2024
Recommend checking tire pressure as this is a key for safety.
Driver to and from YOW was excellent.
Read More >9.3 /10 Excellent
Reviewed: Wednesday, December 18, 2024
Counter staff were helpful - no wait time aside from signing documents.
Shuttle driver was very friendly and funny.
Car was in great condition and clean.
Read More >10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
Excellent service,
Read More >8.7 /10 Very good
Reviewed: Wednesday, December 18, 2024
Very pleased.
Read More >9 /10 Excellent
Reviewed: Wednesday, December 18, 2024
difficult to deal with off property location. Slow pick up time ( rush hour) . Not clear where pick up is. I've never had anyone make me PROVE I had insurance for rentals. Luckily I had all documentation with me. Found that part to be offensive.
Read More >10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
The staff at Routes were excellent - friendly and efficient. The ideal rental company.
Read More >9 /10 Excellent
Reviewed: Wednesday, December 18, 2024
Counter staff were very unfriendly. Not rude but just unfriendly. No attempt to be pleasant at all. Both on pick up and drop off. ( same person)
Driver from airport pleasant. Back to airport - again not rude but unfriendly. Like we were bothering him.
Read More >8.7 /10 Very good
Reviewed: Wednesday, December 18, 2024
We had a car that only had 2,000 km on it. Car was clean and ran great
Read More >7.7 /10 Good
Reviewed: Wednesday, December 18, 2024
They need to improve their customer service
Read More >6.3 /10 Average
Reviewed: Wednesday, December 18, 2024
I didn't know that the choice of cars was only Kia brand. Wé wait long time at thé counter before served, only one person.
Read More >9.3 /10 Excellent
Reviewed: Wednesday, December 18, 2024
I was late arriving for my shuttle, it was quickly rectified and someone was there in 5 minutes. I had a wonderful talk with the lady working at the desk when I arrived. She was fabulous and I enjoyed my time spent there.
Read More >10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
The location is a bit remote, but there is a shuttle service at the airport.
Read More >10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
Very satisfied
Read More >8 /10 Very good
Reviewed: Wednesday, December 18, 2024
Initially given a 7-seater MPV, which was too large. After repeated requests, they switched to the Nissan SUV I originally booked, but the fuel tank was less than half full. I returned it at the same level. Normally, it's full tank when picking up and returning the car, which made me a bit uneasy. The pick-up and drop-off point was a bit far from the airport, but the shuttle bus took only 7 minutes, which was quite convenient.
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