Budget - Kona International Airport Information, Car Rental Instructions & Policies

Expensive car rental

Counter staff was friendly, but too persistent. Our insurance was very broad, but we were asked several times to upgrade it and also upgrade our vehicle.

Had to wait longer than expected to pick up car, otherwise great

借りる際のカウンターは少し混んでいましたが、スムーズに借りる事ができました。保険のことに関して、私達が理解できない英語に接した時にも、翻訳サイトを使用して説明してくれました。

Si bien no tengo nada que decir sobre el coche porque fue 100 % bueno, me llamó la atención el alto consumo de combustible, habiendo sido conducido en condiciones normales.

Convenient

The service was excellent and very friendly. They upgraded my car to a 4-wheel drive Jeep. Thanks to this upgrade, I reached the summit of Mauna Kea where the stargazing deck is located. It was thrilling and exciting.

Excellent service

Good

Terrible

Very convenient

Terrible experience! I booked a Ford Explorer, which is a 4WD off-road vehicle, but I ended up with a 2WD SUV. I don't remember the exact model, but it was some Nissan SUV with poor performance. The car couldn't even climb a hill properly despite flooring the gas pedal, failing to outperform a small old sedan. Since a 2WD vehicle isn't allowed to go up to the Mauna Kea summit, we had to cancel our trip. The main reason we booked the expensive 4WD Ford Explorer was to go up the mountain. If I had known I'd end up with a 2WD SUV, I would have just booked the cheapest Ford Fiesta. We wasted thousands of dollars for nothing. The store staff had an extremely poor attitude. First, they offered us an upgrade to a 4WD for an extra $70 per day! I had already paid for a 4WD, but they gave me a 2WD instead, which is ridiculous! When we showed no interest in upgrading, they aggressively pushed third-party insurance, claiming it's legally required when we said we didn't want it. When we ignored this, their attitude turned extremely bad. We never had such a bad rental experience in Oahu or Maui. It greatly affected our travel mood! This happened at the Budget store near Kona Airport on the Big Island.

They added extra insurance despite my refusal, claiming it was included in the package and that I didn’t need to pay more. After picking up the car, I reviewed the bill and found an extra charge of nearly $300! When I went back to dispute, they cancelled my order without a refund! Eventually, I rented from Alamo, whose service and vehicle conditions were much better than Budget. I've permanently blacklisted Budget and Avis! I hope the rental car platform can help me get my money back!

The service attitude was good, but they kept recommending insurance, which was annoying!

It was very crowded.

No Chinese service, lacked patience

The process of borrowing and returning the car was very convenient, and the staff were very easy to communicate with.

Overall experience was good, just that the pick-up was a bit unfortunate with too many people, waited in line for about an hour!

Great attitude. Even if I'm not satisfied with the car, they immediately replaced it.