R.Gamboa
Hawaii - Hawaii Island
10 /10 Excellent
Reviewed: Friday, April 25, 2025
Easy process and good service.
Read More >Anonymous
Hawaii - Hawaii Island
8.7 /10 Very good
Reviewed: Friday, April 25, 2025
The wait to get the vehicle was long, over 45 mins. but the process of getting the car was quick. The vehicle was perfect for our trip as it was a Golf trip and needed all the extra space for gear. Drop off was quick and easy.
Read More >Sandra Edison
Hawaii - Hawaii Island
10 /10 Excellent
Reviewed: Friday, April 25, 2025
Got lucky with the rental, they gave me a GPS for free which was a lifesaver! Kudos.
Read More >Julia Dryden
Hawaii - Hawaii Island
6 /10 Average
Reviewed: Friday, April 25, 2025
The entire rental process was quite smooth, and the return was very fast. Overall, Thrifty is considered a lower-end rental company in the U.S. The vehicles are not very new. During the rental, the staff will try to recommend various insurances and vehicle upgrades.
Read More >Marico Sheridan
Hawaii - Hawaii Island
8 /10 Very good
Reviewed: Friday, April 25, 2025
Average
Read More >Roberta Walton
Hawaii - Hawaii Island
2 /10 Poor
Reviewed: Friday, April 25, 2025
They don't accept long-term Chinese driver's licenses. Luckily, someone in our group had a license with a fixed term.
Read More >Troy Nick
Hawaii - Hawaii Island
8 /10 Very good
Reviewed: Friday, April 25, 2025
Overall satisfied
Read More >Flora Bess
Hawaii - Hawaii Island
4 /10 Average
Reviewed: Friday, April 25, 2025
The queue for picking up the car was long. When it was finally my turn, they aggressively tried to sell insurance. After refusing, they deliberately delayed the process and refused to give me a four-wheel-drive vehicle, claiming that their branch does not have Jeep Compass or similar models with four-wheel-drive. This ruined my plans to go to the Mauna Kea summit to watch the sunset, as I was only able to reach the visitor center because my vehicle didn't pass the inspection for summit access.
Read More >Ellis Abbot(t)
Hawaii - Hawaii Island
8 /10 Very good
Reviewed: Friday, April 25, 2025
Excellent
Read More >Blair Ramsden
Hawaii - Hawaii Island
10 /10 Excellent
Reviewed: Friday, April 25, 2025
Very good
Read More >Fanny Gibbon
Hawaii - Hawaii Island
10 /10 Excellent
Reviewed: Friday, April 25, 2025
The car rental experience was good.
Read More >Vivian Ezekiel
Hawaii - Hawaii Island
10 /10 Excellent
Reviewed: Friday, April 25, 2025
Overall, I was very satisfied with the service. At pickup, I just said I have extra insurance covered and I will return with a full tank of gas, and the staff didn't try to upsell anything. I only rented the car for one day to go up the mountain for stargazing, but I should have rented it for a few more days because the small car I got later couldn't handle the green sand beach.
Read More >Angelo Woolf
Hawaii - Hawaii Island
10 /10 Excellent
Reviewed: Friday, April 25, 2025
Clear instructions on no extra insurance and full fuel return, very straightforward. Just swipe the card and get the receipt. The staff is friendly.
Read More >Eli Buck
Hawaii - Hawaii Island
10 /10 Excellent
Reviewed: Friday, April 25, 2025
Standardized service without upselling
Read More >Mark Kathleen
Hawaii - Hawaii Island
10 /10 Excellent
Reviewed: Friday, April 25, 2025
Good
Read More >Enoch Doherty
Hawaii - Hawaii Island
10 /10 Excellent
Reviewed: Friday, April 25, 2025
They provided a spacious car, which was very comfortable. This car accompanied us for the longest time, traveling from San Francisco to Los Angeles. We rented it for twenty days, and no issues occurred. The car was also very new.
Read More >Laurel Ellis
Hawaii - Hawaii Island
4 /10 Average
Reviewed: Friday, April 25, 2025
It was just okay. They were a bit slow, and I waited for over half an hour for the car.
Read More >Mirabelle Ingersoll
Hawaii - Hawaii Island
10 /10 Excellent
Reviewed: Friday, April 25, 2025
The service is acceptable.
Read More >Adolph Julius
Hawaii - Hawaii Island
10 /10 Excellent
Reviewed: Friday, April 25, 2025
Not bad.
Read More >Devin Gunther
Hawaii - Hawaii Island
10 /10 Excellent
Reviewed: Friday, April 25, 2025
Satisfied.
Read More >Francis Lincoln
Hawaii - Hawaii Island
10 /10 Excellent
Reviewed: Friday, April 25, 2025
I initially thought there would be extra charges for the upgrade, but after contacting customer service, I found out no additional fees were charged.
Read More >Regan Child
Hawaii - Hawaii Island
4 /10 Average
Reviewed: Friday, April 25, 2025
1. I reserved a Wrangler, but when I arrived at the rental location, they told me there were no cars available. I had to drive all the way from Hilo to Kona Airport on the third day to return the car, which was very inconvenient.
2. Even though I returned the car with a full tank of gas, I was charged for fuel and had to call afterward to dispute the charge.
Read More >Newman Herbert
Hawaii - Hawaii Island
8 /10 Very good
Reviewed: Friday, April 25, 2025
They initially provided a pickup truck, but after repeated requests, they finally exchanged it for the Wrangler I originally booked.
Read More >Ferdinand Bart
Hawaii - Hawaii Island
10 /10 Excellent
Reviewed: Friday, April 25, 2025
Very satisfied
Read More >Katherine Alick
Hawaii - Hawaii Island
10 /10 Excellent
Reviewed: Friday, April 25, 2025
The minibus driver was very helpful, assisting with lifting luggage onto the minibus. The Thrifty shuttle bus was easy to locate after arriving at the airport. The staff at the pickup counter were also very nice. When asked what type of fuel to use, they said regular, and specifically mentioned 87 after confirming with a colleague. Communication was smooth overall.
Read More >Norman Garcia
Hawaii - Hawaii Island
6 /10 Average
Reviewed: Friday, April 25, 2025
Specifically rented a Jeep Wrangler for stargazing at the Mauna Kea Observatory on the Big Island, but when I arrived to pick it up, I was told that all their Wranglers had been recalled and there were none available. After insisting that I simply needed a vehicle capable of reaching the observatory, they initially gave me a Dodge SUV and asked me to come back before heading to the observatory to swap for a more suitable vehicle. Upon issuing the rental contract, they charged a $200 deposit along with an additional fuel service fee, which they said would be fully refunded if I returned the car with a full tank. Two days later, when I went to swap vehicles, there still weren’t any Wranglers. Instead, they gave me a Ford pickup truck, which came with an uncovered truck bed and no straps for securing luggage, causing my luggage to get wet. Thankfully, I brought my own straps, so the luggage didn’t slide around in the truck bed. During the handover of the truck, I asked a technician how to switch between 4H and 4L gears but was asked for a tip in return. The service at the rental company was average, but the pickup and return processes were efficient and didn’t waste any time. Although I returned the car with a full tank on both occasions, the company still deducted the fuel service fee from my deposit without notifying me. They even charged 10% more than the original fuel service fee indicated on the contract. Fortunately, I kept the receipts from both fuel refills and photos of the fuel gauge at the time of vehicle handover. After returning home, I filed a complaint via the rental platform, and the deducted fees were refunded. Considering the efficiency of their processes for picking up, swapping, and returning vehicles, as well as the successful refund of the fuel fee, I decided not to give a negative review.
Read More >Hogan Vogt
Hawaii - Hawaii Island
6 /10 Average
Reviewed: Friday, April 25, 2025
I specifically rented a Jeep Wrangler for stargazing at the Mauna Kea Observatories, but when I arrived at the rental location, they informed me that their Wranglers had been massively recalled and none were available. After insisting that I needed a vehicle capable of reaching the observatories, they initially provided me with a Dodge SUV and instructed me to exchange it for another vehicle before heading to the observatories. At the time of pickup, apart from the $200 deposit, they added a fuel service charge as a refundable deposit, promising a full refund if the car was returned with a full tank. Two days later, I went back to exchange the vehicle, but they still didn’t have a Wrangler and gave me a Ford pickup truck instead. Unfortunately, the truck bed had no cover or cargo straps, so my luggage got wet. Luckily, I had brought my own straps to secure the luggage and keep it in place. During the handoff, I asked the staff how to switch between 4H and 4L on the truck, but they asked for a tip in return for the explanation. The rental company's service was average, but the pickup and return process was efficient and didn’t waste my time. Despite returning the car with a full tank both times, the company still deducted the fuel service charge without notifying me, and the amount they deducted was 10% higher than the initial deposit. Fortunately, I had kept the fuel receipts and photos showing the fuel level at the time of return. After returning home, the rental platform resolved the issue and refunded the amount. Considering their efficient handling of pickup, exchange, and return, as well as the fact that they eventually refunded the fuel service charge, I decided not to leave a negative review.
Read More >Richard Clement
Hawaii - Hawaii Island
10 /10 Excellent
Reviewed: Friday, April 25, 2025
Good service
Read More >Marsh Price
Hawaii - Hawaii Island
10 /10 Excellent
Reviewed: Friday, April 25, 2025
Very satisfied, quick and convenient.
Read More >Moses Mark
Hawaii - Hawaii Island
10 /10 Excellent
Reviewed: Friday, April 25, 2025
Efficient and quick, simple pick-up and return procedures.
Read More >Todd Southey
Hawaii - Hawaii Island
8 /10 Very good
Reviewed: Friday, April 25, 2025
Overall, the service was quite satisfactory.
Read More >Daniel Alfred
Hawaii - Hawaii Island
10 /10 Excellent
Reviewed: Friday, April 25, 2025
Quick process without upselling, good vehicle condition, 10 minutes for pickup, 1 minute for drop-off.
Read More >Dora Edgeworth
Hawaii - Hawaii Island
10 /10 Excellent
Reviewed: Friday, April 25, 2025
Extremely satisfied
Read More >Mavis Eveline
Hawaii - Hawaii Island
2 /10 Poor
Reviewed: Friday, April 25, 2025
The company defrauds customers by secretly including insurance charges in the contract after we explicitly refused to purchase it. They claimed it was a deposit but actually charged for insurance. Additionally, they overcharged us for fuel. The staff deceived us to meet personal performance goals, deducting fees despite our clear refusal of additional insurance. We returned the car with a full tank of gas, yet they charged us $65 for fuel. Such behavior is extremely unethical. I strongly do not recommend Thrifty; they have zero integrity.
Read More >Veromca Juliet
Hawaii - Hawaii Island
10 /10 Excellent
Reviewed: Friday, April 25, 2025
Renting a car was very convenient and efficient.
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