Good service

They initially provided a pickup truck, but after repeated requests, they finally exchanged it for the Wrangler I originally booked.

1. I reserved a Wrangler, but when I arrived at the rental location, they told me there were no cars available. I had to drive all the way from Hilo to Kona Airport on the third day to return the car, which was very inconvenient. 2. Even though I returned the car with a full tank of gas, I was charged for fuel and had to call afterward to dispute the charge.

I initially thought there would be extra charges for the upgrade, but after contacting customer service, I found out no additional fees were charged.

The wait to get the vehicle was long, over 45 mins. but the process of getting the car was quick. The vehicle was perfect for our trip as it was a Golf trip and needed all the extra space for gear. Drop off was quick and easy.

Booking process was easy. needed to rent a specific vehicle due to the space and occupants inside.