From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Live chat Email us Service Code: 3573694309
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 3573694309
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Hertz, Dubai Airport Car Rental

Hertz 3000+ ratings, 42 reviews

Dubai, Dubai, United Arab Emirates

8.5 / 10 Very good

Hertz - Dubai Airport Information, Car Rental Instructions & Policies

Address

DUBAI AIRPORT

Telephone

4 2245222 / +97142245222

Pick-up Instructions

The Hertz - Dubai Airport car rental location is in terminal

You can walk to the counter of Hertz - Dubai Airport car rental.

The Hertz office is located in the Airport Terminal 1 arrivals area. If you arrive at terminal 3, please follow instructions to desk.

Drop-off Instructions

Please contact branch in advance for drop-off. Terminal 1: return vehicles to A2 parking lot. Terminal 3: return vehicles to parking lot outside terminal. Call branch if needed.

Opening Hours

Days of WeekSundayMondayTuesdayWednesdayThursdayFridaySaturday
Opening hours
00:00 -23:59
00:00 -23:59
00:00 -23:59
00:00 -23:59
00:00 -23:59
00:00 -23:59
00:00 -23:59

Deposit

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards (pre-authorization)
Representative Car ModelsDeposit Amount(approx.)Business Days Required for Refund

Applicable to all car types,incl. Compact,Suv,Economy,Mini and others.

Pack up ^
USD300-500030-60

Accepted Cards

Credit cards issued by the following companies qualify a car rental from this store: Visa, Master

E-voucher

Yes. E-voucher is accepted. Show the digital voucher on your mobile instead of a print-out is good enough.

Age requirements

18 - 80 years old

Driver's License Requirements

The main driver and any additional drivers must provide a full physical driving licence with no major endorsements. The license should be held for at least 1 year(s).

For foreign renters, you need to bring:

GCC Driving License

GCC Nationals, which includes the countries of Bahrain, Kuwait, Oman, Saudi Arabia and UAE, must provide their valid GCC Driving Licence.

Original driving licence + UAE IDP

Customers from the following countries can drive in the United Arab Emirates without an International Driving Permit (IDP): Australia, Austria, Belgium, Canada, Denmark, Finland, France, Germany, Great Britain, Ireland, Italy, Netherlands, New Zealand, Norway, Poland, Romania, South Africa, Spain, Sweden, Switzerland and United States of America.All other customers must present a valid International Driving Permit together with their national driver's licence at the time of the rental.

Original driving licence + UAE Embassy Authentication

For Korean, Japanese, Turkish and Greek nationals an approved translation of their Driving Licence done by the relevant Embassy or Mission is required

For local renters, you need to bring:

Full driver's license issued in United Arab Emirates

Additional Extras

Extras Prices
Extras Prices
GPS rental
GPS rental
Provided by the local stores. Usually, interface and voice are of the local language.
To be confirmed
Winter tires rental
Winter tires rental
Operated safely on surfaces including pavement (wet or dry), mud, ice, or snow.
To be confirmed
Infant car seat rental
Infant car seat rental
Recommended for children weighing under 20 lbs /9kg (birth to approx. 1-12 months)
To be confirmed
Child car seat rental
Child car seat rental
Recommended for children weighing 20-40 lbs /9-18kg (approx. 1 - 3 years)‌
AED 31.5/day
Child booster seat rental
Child booster seat rental
Recommended for children weighing 40-80 lbs /18-36 kg
To be confirmed

Cross Border

Must-not:

Towards any countries, taking rental cars crossing border is not allowed.
Hertz vehicles cannot be driven and/or dropped off outside the United Arab Emirates and must not be taken by boat or otherwise off the continent.

Cross Islands

To be updated

Excess

Collision Damage Waiver Excess:

AED 3000-5000

Fuel Policy (what does it mean)

Full to Full

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

0.4 mi from Dubai Airport

28.1 mi from Dubai World Central - Al Maktoum International Airport

Railway Stations

2.2 mi from Al Qiyadah Station

3.1 mi from Creek Station

3.4 mi from Dubai Healthcare City Station

Hotels

3.5 mi from Lotus Grand Hotel

31.4 mi from Bab Al Shams Desert Resort and Spa

Other Landmarks

4.7 mi from Al Bastakiya

5.3 mi from Heritage Village

7.2 mi from The Dubai Fountain

FIND ME A CHEAP RENTAL
Map view of Hertz Store Location
coordinates: 25.251727 55.372545

Pay for Car Rentals with Crypto

In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.
Guest Reviews

Total points: 8.5 / 10 Very good

  • Vehicle condition: 1.2
  • Vehicle cleanliness: 1.2
  • Spaciousness: 1.2
  • Counter staff: 1.1
  • Pick-up location: 1.3
  • Drop-off location: 1.3
  • Pick-up time: 10-30 mins
  • Drop-off time: 0-10 mins
  • G.Alotaibi

    Dubai

    7.7 /10 Good

    Reviewed: Tuesday, November 5, 2024

    they cur around 900 DRH from my Credit card becuse there is traffic violation and ii need official documents from traffic police
    Read More >
  • F.Zine elkelma

    Dubai

    10 /10 Excellent

    Reviewed: Tuesday, November 5, 2024

    Le personnel professionnel rien à dire. Ma seule déception c'est que la voiture manque énormément de puissance. Elle avait beaucoup de mal à monter à chaque fois. En ce qui concerne la propreté le confort il y'a rien à redire
    Read More >
  • M.Easterbrook

    Dubai

    8 /10 Very good

    Reviewed: Tuesday, November 5, 2024

    Only issue was car read low tyre pressure on pick-up. i had to get the tyres pumped up when stopped at a fuel station. Hertz did not honour the EasyCar value, and had me pay a larger number. The original number they quoted was excessive, and was a holiday changer. Thankfully they released the car to me at a better rate, but still more than agreed in the EasyCar terms.
    Read More >
  • K.Alsaif

    Dubai

    8.7 /10 Very good

    Reviewed: Tuesday, November 5, 2024

    Even though the staff at the counter at the terminal and the staff at car delivery were friendly, I was disappointed with two aspects. First, I booked a hybrid car, and the staff member mentioned that since I came about one and a half hour early they will not have the car. So I got a normal gasoline car instead. Secondly, the vehicle took more than half an hour to arrive at the delivery station after I reached there, which is totally unacceptable. By the time I received the vehicle, it was only 30 minutes before my original booking time, so there was no reason not to have the exact car I booked. I think they did not have the type of vehicle anyways. I was disappointed with the service. it was not what I expected from a reputable agency like Hertz.
    Read More >
  • Anonymous

    Dubai

    9.7 /10 Excellent

    Reviewed: Tuesday, November 5, 2024

    Quite busy but rental draw and return went smoothly.
    Read More >
  • James Whitman

    Dubai

    4 /10 Average

    Reviewed: Tuesday, November 5, 2024

    ① I rented a Honda Accord but got a small Kia SUV instead, which is not the same class. ② They added a damage insurance fee of around 3000 RMB without informing me. After I refused and discovered it, they required a 6000 RMB deposit, saying it would not be refunded for any damage. After communicating with Zuzuche, they told me I did not need to buy the insurance, and in case of any issues, they would reimburse me after I paid first. ③ When checking the car for scratches, they almost used a magnifying glass.
    Read More >
  • Rex Hearst

    Dubai

    4 /10 Average

    Reviewed: Tuesday, November 5, 2024

    The car pickup process at Dubai airport was chaotic. Someone drove the car over and immediately let us drive off without a proper place to inspect the car thoroughly! As we were about to leave, we suddenly noticed a phone ringing continuously. It turned out to be a work phone left in the car, and they asked us to return it! Such incidents! Bad review!
    Read More >
  • Tom Cotton

    Dubai

    10 /10 Excellent

    Reviewed: Tuesday, November 5, 2024

    The shop was easy to find, and they did not aggressively push insurance. It was convenient to pick up the car. I rented a Prado and they charged a 5000 AED deposit, not sure when it will be refunded.
    Read More >
  • Sally Austin

    Dubai

    10 /10 Excellent

    Reviewed: Tuesday, November 5, 2024

    I've always used Hertz. It's very good and convenient, though the procedures in Dubai are a bit cumbersome.
    Read More >
  • Annabelle Robeson

    Dubai

    10 /10 Excellent

    Reviewed: Tuesday, November 5, 2024

    Excellent customer service
    Read More >
  • Jacob Jennings

    Dubai

    10 /10 Excellent

    Reviewed: Tuesday, November 5, 2024

    Pretty good
    Read More >
  • Hubery Silas

    Dubai

    10 /10 Excellent

    Reviewed: Tuesday, November 5, 2024

    The car rental company is very good.
    Read More >
  • Bradley Commons

    Dubai

    8 /10 Very good

    Reviewed: Tuesday, November 5, 2024

    The staff were very friendly and helpful.
    Read More >
  • Nelson Jerry

    Dubai

    8 /10 Very good

    Reviewed: Tuesday, November 5, 2024

    Good service
    Read More >
  • Ida Wat

    Dubai

    8 /10 Very good

    Reviewed: Tuesday, November 5, 2024

    The counter staff were okay, but the personnel handing over the car were average.
    Read More >
  • Joshua Stone

    Dubai

    10 /10 Excellent

    Reviewed: Tuesday, November 5, 2024

    Pickup was smooth, just showed the booking number.
    Read More >
  • Miranda III.

    Dubai

    10 /10 Excellent

    Reviewed: Tuesday, November 5, 2024

    The airport store is very small, with only two people attending to customers. We waited for about 20 minutes before our turn. The service attitude was great and explained everything clearly. Some of the add-ons we initially planned to purchase were suggested with better alternatives by the staff. Amazing!
    Read More >
  • Webster Benedict

    Dubai

    10 /10 Excellent

    Reviewed: Tuesday, November 5, 2024

    The service attitude is great.
    Read More >
  • Alger Constance

    Dubai

    6 /10 Average

    Reviewed: Tuesday, November 5, 2024

    Very average, it felt completely different from the Hertz I rented in the US!
    Read More >
  • Sandy Madge

    Dubai

    2 /10 Poor

    Reviewed: Tuesday, November 5, 2024

    The staff's service was very poor; it took them half an hour to install the baby seat... very bad. The service attitude at the pick-up location was particularly bad, extremely bad... I will not book Hertz in Dubai again.
    Read More >
  • Sam Dewar

    Dubai

    10 /10 Excellent

    Reviewed: Tuesday, November 5, 2024

    Not a long wait, acceptable
    Read More >
  • Rosalind Black

    Dubai

    10 /10 Excellent

    Reviewed: Tuesday, November 5, 2024

    Almost no queue, very nice service
    Read More >
  • Elizabeth Longfellow

    Dubai

    10 /10 Excellent

    Reviewed: Tuesday, November 5, 2024

    Great service attitude, and the car was in excellent condition!
    Read More >
  • Iris Gallup

    Dubai

    10 /10 Excellent

    Reviewed: Tuesday, November 5, 2024

    Very good
    Read More >
  • Una Coleridge

    Dubai

    2 /10 Poor

    Reviewed: Tuesday, November 5, 2024

    When you pick up the car, the inspector quickly glances and asks you to sign. However, at drop-off, they bend down to check every inch, especially the undercarriage, for any scratches. My car was inspected like this; no scratches during my rental period, but the inspector claimed there were scratches upon return and wanted to charge me! Nowhere to argue.
    Read More >
  • Winni Veblen

    Dubai

    10 /10 Excellent

    Reviewed: Tuesday, November 5, 2024

    Satisfactory
    Read More >
  • Cora Hume

    Dubai

    10 /10 Excellent

    Reviewed: Tuesday, November 5, 2024

    Very satisfied
    Read More >
  • Hazel Cook

    Dubai

    10 /10 Excellent

    Reviewed: Tuesday, November 5, 2024

    Very satisfied
    Read More >
  • Erin Cissie

    Dubai

    8 /10 Very good

    Reviewed: Tuesday, November 5, 2024

    Pretty good
    Read More >
  • Maureen Ruskin

    Dubai

    10 /10 Excellent

    Reviewed: Tuesday, November 5, 2024

    Very satisfied
    Read More >
  • Beacher Eve

    Dubai

    2 /10 Poor

    Reviewed: Tuesday, November 5, 2024

    There was practically no service; the service speed in the UAE is really slow.
    Read More >
  • Leo Tours

    Dubai

    10 /10 Excellent

    Reviewed: Tuesday, November 5, 2024

    Good
    Read More >
  • Darlene Leopold

    Dubai

    10 /10 Excellent

    Reviewed: Tuesday, November 5, 2024

    Pretty good
    Read More >
  • Blanche Poe

    Dubai

    10 /10 Excellent

    Reviewed: Tuesday, November 5, 2024

    Overall satisfied with the service
    Read More >
  • Elton Croft

    Dubai

    8 /10 Very good

    Reviewed: Tuesday, November 5, 2024

    It's acceptable.
    Read More >
  • Payne Camilla

    Dubai

    6 /10 Average

    Reviewed: Tuesday, November 5, 2024

    Unsatisfactory
    Read More >
  • Duke Jean

    Dubai

    10 /10 Excellent

    Reviewed: Tuesday, November 5, 2024

    Satisfied
    Read More >
  • A.Eldebsy

    Dubai

    10 /10 Excellent

    Reviewed: Tuesday, November 5, 2024

    Outstanding service
    Read More >
  • Hayden Johnson

    Dubai

    10 /10 Excellent

    Reviewed: Tuesday, November 5, 2024

    Excellent
    Read More >
  • Ferdinand Bart

    Dubai

    10 /10 Excellent

    Reviewed: Tuesday, November 5, 2024

    Pretty good
    Read More >
  • Tina Judd

    Dubai

    10 /10 Excellent

    Reviewed: Tuesday, November 5, 2024

    It was okay. Surprisingly, the Accord didn't have automatic headlights. I got fined 900 for not turning on the headlights after leaving the airport at night.
    Read More >
  • Webster Benedict

    Dubai

    10 /10 Excellent

    Reviewed: Tuesday, November 5, 2024

    Good. Very patient.
    Read More >
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