Satisfactory

When you pick up the car, the inspector quickly glances and asks you to sign. However, at drop-off, they bend down to check every inch, especially the undercarriage, for any scratches. My car was inspected like this; no scratches during my rental period, but the inspector claimed there were scratches upon return and wanted to charge me! Nowhere to argue.

Very good

The staff were very friendly and helpful.

Even though the staff at the counter at the terminal and the staff at car delivery were friendly, I was disappointed with two aspects. First, I booked a hybrid car, and the staff member mentioned that since I came about one and a half hour early they will not have the car. So I got a normal gasoline car instead. Secondly, the vehicle took more than half an hour to arrive at the delivery station after I reached there, which is totally unacceptable. By the time I received the vehicle, it was only 30 minutes before my original booking time, so there was no reason not to have the exact car I booked. I think they did not have the type of vehicle anyways. I was disappointed with the service. it was not what I expected from a reputable agency like Hertz.

Great service. I would like you to take my issue with Hertz as I did not get the service I paid for.