9.6 /10 Excellent
Reviewed: Thursday, December 19, 2024
Like: Everything
Dislike: NA
Read More >10 /10 Excellent
Reviewed: Thursday, December 19, 2024
Like: The guys at thrifty were so helpful and efficient. I got in late Tuesday night and they made the process go by without any issues.
Dislike: nothing
Read More >8.6 /10 Very good
Reviewed: Thursday, December 19, 2024
Like: The service
Dislike: The car. Do not like American cars. Japanese, Korean, and German are much more preferred!!!
Read More >6.7 /10 Average
Reviewed: Thursday, December 19, 2024
I travel every 2 weeks and have used thrifty every time. I was very Disappointed in the options of compact cars as most of them were in poor condition. I had to chose one that was in decent condition but smelled like smoke.
Read More >6.7 /10 Average
Reviewed: Thursday, December 19, 2024
1st car at check out needed to be serviced, we had take back and pick another
Read More >8.3 /10 Very good
Reviewed: Thursday, December 19, 2024
The car I rented did not have a gas cap. Customer service was like talking to a robot.
Read More >5.3 /10 Average
Reviewed: Thursday, December 19, 2024
Counter staff wasn't helpful and they overcharged us in my opinion. Wouldn't have rented a car if it was going to be $300 for a weekend....absolutely absurd. Weren't helpful once we returned the car, when we got the car lady tried to explain all fees and I get gas/toll pass but those don't add another $140 to put it to $200....ridiculous and wouldn't recommend or use this company again.
Read More >8 /10 Very good
Reviewed: Thursday, December 19, 2024
Thrifty did not have the class of car requested and said the Jeep Grand Cherokee was an upgrade even though that's what you had listed.
Read More >7.7 /10 Good
Reviewed: Thursday, December 19, 2024
Counter guy would not honor voucher price. Negotiated half the difference.
No more thrifty and no more of you guys.
Read More >6.3 /10 Average
Reviewed: Thursday, December 19, 2024
The car was fine, but The thrifty staff was grossly incompetent and unprofessional. First, they stack on additional property tax onto your bill and say that its standard procedure. This should be disclosed at the time of the booking online, not on the 11th hour when you are checking out the vehicle.
Secondly, the counter staff gave me the car keys, turned of the counter lights and fled home (without even inspecting the vehicle). I was stranded at the parking garage for 2 hours because the exit gates were blocked and there was no one from Thrifty to check me out . It was not until 3 am that someone from Hertz gate called for help to let me out. To add insult to injury, when I went back to Thrifty in Dallas to get compensated for their negligence, the counter manager says, we will take off the property tax and that's all she can do because, I may have just been hanging out at the garage for 2 hrs at pickup to create a story. I mentioned that I have videos and pictures as proof of facts on their incompetence and will make sure to warn others of this episode
Read More >8.7 /10 Very good
Reviewed: Thursday, December 19, 2024
We went to the Thrifty car rental counter in Houston and they tried to charge us a lot more money than we were quoted on EasyRentCars.com. I asked why it was so much more and the lady said because of the easy pass, I told her I did not ask for the easy pass nor do I want it. She took out the easy pass and the price was still higher, she then proceeded to tell me it was due to taxes, I said no, all taxes were included in my quote and her next reason was because I was returning it to a different location from my pick up location, again, I told her no, that was all calculated in my original quote. Since she ran out of excuses she decided to credit me the difference.
We then proceeded to pick up our car and was told that they did not have any full size cars left, all they had was full size trucks. So we had no choice and drove off with a full size gas guzzling truck.
At the end of our vacation we dropped off the truck at the San Antonio airport and had no issues there.
Read More >10 /10 Excellent
Reviewed: Thursday, December 19, 2024
The suv exceded my expectations.
Read More >6.7 /10 Average
Reviewed: Thursday, December 19, 2024
The counter stuff always offer more things to contract. Becames more expensive.
Read More >7 /10 Good
Reviewed: Thursday, December 19, 2024
Tuve que cambiar a un auto de mayor capacidad. Creo que poner elnumero de maletas que caben no es suficiente sino el tamaño de las mismas. Esto me significó un casto superior
Read More >9.3 /10 Excellent
Reviewed: Thursday, December 19, 2024
The staff was very helpful at the counter, even though longer-term rentals are not normal affairs.
Read More >10 /10 Excellent
Reviewed: Thursday, December 19, 2024
Buen auto
Read More >8.7 /10 Very good
Reviewed: Thursday, December 19, 2024
EL PERSONAL ME PRESIONO TODO EL TIEMPO PARA CONTRATAR UN VEHÍCULO SUPERIOR AL INSISTIR QUE NO TENIAN VEHICULOS COMPACTOS MAS QUE ELECTRICOS Y ME PRESIONO PARA CONTRATAR SEGUROS ASEGURANDOME QUE TENDRIA QUE PAGAR CUALQUIER DETALLLE, COSA QUE NO ACCEDI.
Read More >10 /10 Excellent
Reviewed: Thursday, December 19, 2024
At Houston Airport, we took a shuttle to the car rental center to pick up the car. The hall was spacious, and the staff were very friendly. Highly recommended!
Read More >2 /10 Poor
Reviewed: Thursday, December 19, 2024
Thrifty and Dollar at Houston IAH airport operate together. I was attended by a middle-aged woman, seemingly of Eastern European descent, at the Dollar counter. She insisted I buy full insurance, but I repeatedly said I wanted the basic insurance plan as per my reservation. She became unhappy and told her manager that I didn't have my passport, which led to the manager refusing to rent me a car. My passport was at my home in Houston, and I only had my driver's license with me at the airport. I forgot to bring my passport. Although my family sent a photo of my passport to my phone, they still wouldn't let me rent the car. They insisted I take a cab they contacted to go home and retrieve my passport, which would cost me $160. Left with no choice, I rented a car from another company, which did not require my passport, to go home and get it. By the time I returned to the airport with my passport, it was already 10 PM. I had to return the car by 5 PM on the 27th at the Houston Medical Center location because that's when they close. If I returned it after 5 PM, I would have to return it the next day and be charged an extra day's fee. So, although I rented the car for two weeks, I effectively used it for less than two weeks, losing 5 hours in total. This company hides behind various rules and regulations to inconvenience customers, but I want to report this to the rental platform. I hope the platform has the influence to complain about this company. My experience with their Houston locations was extremely poor.
Read More >6 /10 Average
Reviewed: Thursday, December 19, 2024
When picking up the car, the store staff kept adding various extra charges (mostly insurance). After I told her I didn't need them, she would remove the cheapest one, and this process repeated several times, wasting a lot of time. Eventually, she insisted I keep a third-party liability insurance, claiming it was necessary as it was not included in the original rental contract. Additionally, there was a small incident when picking up the car. One staff member told me I could choose between two cars, and I picked a newer-looking red one. At the exit, another staff member said the red car was already reserved and asked me to switch to the other car. While transferring my luggage, I forgot my backpack in the red car, which had my wallet (various credit cards), laptop, and other items. I drove to my friend's place over 60 kilometers away from the airport. It wasn't until after dinner (around 10 PM) that I realized my backpack was missing. Unable to reach anyone by phone, I had to drive back to the airport. Fortunately, the duty manager had kept my backpack and checked its contents. Despite driving over 100 kilometers round trip and returning to my hotel late at night, I was relieved to recover my backpack.
Read More >10 /10 Excellent
Reviewed: Thursday, December 19, 2024
Very economical, and the rental company is quite reliable.
Read More >6 /10 Average
Reviewed: Thursday, December 19, 2024
I recommend choosing a big company. I picked this one just to drive a Chrysler 200c, but there were only three Kias available, and they didn't offer any upgrades. I was forced to drive this old car. Ridiculous.
Read More >2 /10 Poor
Reviewed: Thursday, December 19, 2024
We booked a specific model which was available, but they insisted it wasn't, so we ended up spending much more money.
Read More >2 /10 Poor
Reviewed: Thursday, December 19, 2024
Forced to buy insurance during a late-night rental.
Read More >4 /10 Average
Reviewed: Thursday, December 19, 2024
The car was damaged when picked up
Read More >2 /10 Poor
Reviewed: Thursday, December 19, 2024
We were informed upon arrival that the booked car model was not available, and we were forced to upgrade for an additional fee.
Read More >6 /10 Average
Reviewed: Thursday, December 19, 2024
The toll fees are very high
Read More >4 /10 Average
Reviewed: Thursday, December 19, 2024
The staff was indifferent and kept pushing other products. They made us sign without showing a written contract. The ETC charges were especially outrageous (rental fee of $4.33 and daily toll fee of $12.99, whereas the actual toll for Highway 59 was only $1.79). We didn't fully understand the explanation in English about the charges. If they had shown us a written contract beforehand, we wouldn't have rented their ETC. It felt intentional (having us sign first and then presenting the detailed charges).
Read More >6 /10 Average
Reviewed: Thursday, December 19, 2024
There were quite a few people in line, and the processing was a bit slow.
Read More >10 /10 Excellent
Reviewed: Thursday, December 19, 2024
The rental process was convenient. Returning the car was simple; just hand the keys to the personnel. The whole process was easy and straightforward, and the invoice was automatically sent to my email. The charges were clear.
Read More >8 /10 Very good
Reviewed: Thursday, December 19, 2024
It's okay.
Read More >10 /10 Excellent
Reviewed: Thursday, December 19, 2024
Very convenient
Read More >8 /10 Very good
Reviewed: Thursday, December 19, 2024
It's acceptable, but internal management needs improvement.
Read More >6 /10 Average
Reviewed: Thursday, December 19, 2024
When I went to complete the paperwork, I had to wait in line for almost an hour. Despite having paid in full, they came up with various reasons to change the car and charged me an additional 899 USD for highway fees, upgrades, and other miscellaneous fees.
Read More >10 /10 Excellent
Reviewed: Thursday, December 19, 2024
Very satisfied
Read More >10 /10 Excellent
Reviewed: Thursday, December 19, 2024
Very satisfied
Read More >6 /10 Average
Reviewed: Thursday, December 19, 2024
Couldn't reach customer service on the phone. The car was old, I didn't know how to use the key properly. After parking, I couldn't start the car or shift gears. I had to ask local people for help as customer service was unreachable.
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