It's acceptable, but internal management needs improvement.

The staff was indifferent and kept pushing other products. They made us sign without showing a written contract. The ETC charges were especially outrageous (rental fee of $4.33 and daily toll fee of $12.99, whereas the actual toll for Highway 59 was only $1.79). We didn't fully understand the explanation in English about the charges. If they had shown us a written contract beforehand, we wouldn't have rented their ETC. It felt intentional (having us sign first and then presenting the detailed charges).

We were informed upon arrival that the booked car model was not available, and we were forced to upgrade for an additional fee.

The counter stuff always offer more things to contract. Becames more expensive.

1st car at check out needed to be serviced, we had take back and pick another