ABELL Car Rental

The car was not roadworthy. It had 140,000 km on the clock - and was a piece of junk. I thought that I was hiring a new or near-to-new car but instead got something that was close to a coffin on wheels.

They use new 2018 mx5 pictures on website but hire 2008 mx5 to me emmm

Acceptable

Due to a flight delay, I arrived late at night and couldn't pick up the car that day. The next morning, I called the rental company, and the owner personally drove to my hotel to take me to the office for the paperwork and car pick-up. The owner also drove me back to the hotel when I returned the car. Quite an experience! (It's a small company with limited staff.) Haha.

very old car

Small company, only saw one employee from start to finish. The attitude was good, but the service... The car provided was very old. The front desk only had one person working, so we couldn't exchange the car or cancel. This company is also far from the airport, and returning with luggage to find another rental company would take a lot of time. We thought it wasn't worth it, so we just accepted the old car.

It's okay

Good

The service attitude was not as good as expected, Chinese car rentals are better.

Although they didn't receive the order from QEEQ, their attitude was excellent. When I couldn't find the pick-up location and called for help, the staff came out to find me. I must say, top-notch service.

The store is quite far from the airport, and the shuttle bus to the airport only runs 5 times a day, which is not very convenient. Abell is a small company; one afternoon in Queenstown, the car wouldn't start, and I called the rental company for half an hour with no response. I had to ask the police for help eventually. Later, I finally got in touch with the rental company, and they said there was no branch in Queenstown, so no replacement car was available. However, there's a nice Chinese guy at their Christchurch branch.

The service is decent, but the distance from the airport wastes some time.

The car has already driven 220,000 kilometers and the steering was off, which made driving very tiring as I had to constantly correct it.

The car is old, no service in Chinese, the staff is impatient, and the store is too far from the airport.

The company is managed entirely by an elderly lady. Overall, it's quite good.

The actual car rental provider was not Abell, not sure why.

The second driver fee was 30 NZD for 9 days, which felt reasonable. I've heard some companies charge per day. Snow chains were 80 NZD for the 9-day period.

The car was quite old. The staff said such cars are safer. Well, it was indeed safe, but compared to other companies, it was really too old.

The car rental company has Chinese-speaking staff who can provide detailed information about local road conditions and explain the car's features. They also give tips on how to operate and drive the vehicle.

The car was quite old and had no air conditioning, which was unbearably hot at noon. Other than that, everything was fine. They provided shuttle service between the accommodation and the rental company, making it very convenient after picking up and dropping off the car. The staff were very friendly and introduced us to a full insurance product for NZD 23 per day with a minimum deductible of NZD 200, which was cost-effective! This rental company is not at the airport, so the rental prices are cheaper.