Alamo Car Rental

In la paz airport thereis no Alamo office outside the airport and I was given no instructions on how to return the vehicle. I had to ask the guys at Avis who told me to park at the car park and go to the office inside the terminal. I did this, and the lady at the Alamo office inside the terminal told me that I had to pay for the parking...

The bumper damage was visible on pick Up, the emoloyee took photos of it and said it was in the database. But on drop off they said they did not see it in the system and wanted to charge us for damages. Luckily we had a video from pick up.

Reserved vehicle size was not available upon checking. We needed to come back to the rental station on own initiative and time to get the right size.

Seemless positive experience with an upgraded vehicle.

よかった

Car was adequate. Counter staff very helpful, on pick up and drop off.

Lots of pressure to get expensive insurance

For a small dent of 2 cm they charge me 1300 euros.

Alamo good rental and cheap.

Alamo es una gran empresa para la renta de autos. Me comunique con ellos porque mi vuelo sufrió de retraso y me atendieron y comprendieron lo sucedido

Tuvieron problemas con la computadora, la gerente salió a ayudar

El coche estaba en muy buen estado, en el mostrador fue todo muy fácil,

The drop off experience was terrible. During the pick up the car was covered in mud and dust so I couldn’t identify all the scratches or repairs. It’s absolutely acceptance to ‘accuse’ the ownership of any unidentified during pick scratches on me but they showed me a poorly repaired scratch which was done by someone before and painted black paint on it and there were three more same kind of repairs were there along with it. And the Alamo or enterprise.com guy accused one of the repaired scratches on me blatantly. He was trying to say that it’s a scratch made by me at the first later I proved that it’s and it’s an old repaired scratch about 1 cm, he said I made the scratch again exactly on the 1 cm scratch which is mathematically ridiculous. After wasting 30 mins after making few calls with technical team he agree that it’s an old scratch and apologised for wasting 30 mins and causing chaos. I forgot to mention that he demanded a chemical wash for some dust and chocolate on dash board ! Later I cleaned it with some water and tissue infront of him. Moral of the story: 1. Dot accept or be careful while accepting car with must and dust 2. Always take as much as photos and videos for future evidence before taking the car.

Ja

Car in as new condition, quick service and friendly staff member. Not pushy on extra insurance etc

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Nothing to report

Right from the start of rental it was indicating need of engine oil change. The indicator on engine oil efficiency was showing 0%.

Very smooth pick-up process. Helpful staff at pick-up and return locations.

got a lower grade car I would say! Could have paid less for the same car