Megadrive Car Rental

There were some issues during the car pickup, but the staff were very patient and helped resolve the problem. Thanks to the team!

Great service attitude, the vehicle is very new, and the instructions are clear.

When returning the car, there was no paperwork signed or report given. After returning home, I received an unidentified charge of EUR404 on my credit card. Rental company failed to contact the car rental service successfully and after two weeks, there was no proactive follow-up to get the report. The car rental service or the rental company might be involved in fraudulent activities.

Considering this was during a COVID-19 pandemic, everything went pretty smoothly. I only have three small remarks: the inside of the car wasn't clean, the blue chip they asked us to return was taken by the parking machine right on our way out (at pickup) and I still haven't received my deposit back. I assume this is due to the fact the drop-off was done contacless, so it'll take them a bit more to check things.

Without any problems.Clean car and good staff.I recommended it.

The company appears to be seeking to charge for any extras they can. They insisted that the vehicle was not returned clean, which was ridiculous since the car was in excellent condition (we took some pictures ). We were charged an unreasonable amount of 100 euros. very Bad service of megadrive in my opinion. They take advantage of the fact that the customer did insurance. Luckily for us, easyrentcars are handling this as part of insurance and we look forward to positive answers.

машина новая и в прекрасном состоянии. Полная страховка на 9 дней за Skoda Rapid составила 185 euro, что на мой взгляд достаточно большая цена.

On the day of the rental, we followed the GPS to the rental address and saw the rental company's logo, which made us very excited. However, the office was empty, and a nearby staff member told us that the rental company had moved last month, but we had not received any notification. So, our whole family, with all our luggage, had to spend money on a taxi to get to the new rental location. The staff at the new location were quite nice and processed our rental without any issues, but they didn't tell us where the car was. I had to find it myself, and the car key didn't have the license plate number, so it took a while to locate. The child safety seat needs to be installed by the user because if there's an accident, the rental company would be blamed. What kind of logic is that?

Winter tires in summer?

Customer service needs improvement

Average

Megadrive's service was quite good.

The car rental company's service was excellent, and all reminders were timely.

Good

The service was very poor. Despite agreeing on no additional insurance, they added it. They also forced an upgrade on the vehicle, claiming that my reserved model was unavailable. This resulted in an extra expense of over 200 euros.

The car condition was good, and the service was satisfactory.

The rental company is good. It's a local Austrian company and also cooperates with Enterprise.

The company always recommends models different from what I booked. This isn't the first time. They attract customers with low prices and then upsell more expensive options. This company is very shady, more so than rental companies in other countries. Their attitude towards Chinese customers is quite unfavorable, and it feels like a scam.

The staff at the airport service counter were indifferent. They kept asking if I wanted to upgrade the service and get a bigger or better vehicle. After I declined all the offers, they still gave me a car that was a class lower than what I reserved. When I picked up the car, I noticed it was much smaller. I specifically needed a vehicle that could handle several large suitcases, but this one could only fit one. I was very upset. The staff member assisting me couldn't speak English, so I had to wait over 20 minutes for someone who could. After a lengthy 20-minute dispute, they finally agreed to give me a different car but wanted to charge me an extra 5 euros per day. By then, an hour had passed, and I was too frustrated to argue further. I decided to address the issue with the rental company after returning to Beijing. These small companies focus on petty profits and don't operate transparently, which is why they remain small. Moreover, they require all cars to be returned by 8 PM, regardless of your flight time, forcing you to spend extra time waiting at the airport. I'll never rent from such companies again. I took photos of the car and hope the rental company resolves this issue.

The car was in great condition, the return process was simple and convenient, and the service attitude was good.