There were some issues during the car pickup, but the staff were very patient and helped resolve the problem. Thanks to the team!

On the day of the rental, we followed the GPS to the rental address and saw the rental company's logo, which made us very excited. However, the office was empty, and a nearby staff member told us that the rental company had moved last month, but we had not received any notification. So, our whole family, with all our luggage, had to spend money on a taxi to get to the new rental location. The staff at the new location were quite nice and processed our rental without any issues, but they didn't tell us where the car was. I had to find it myself, and the car key didn't have the license plate number, so it took a while to locate. The child safety seat needs to be installed by the user because if there's an accident, the rental company would be blamed. What kind of logic is that?

Average

Good

Even though the rental company isn't large, the prices are reasonable and the service is excellent. I successfully picked up the car; the office is upstairs, and the car is parked in the underground garage. After completing the paperwork, you pick up the car yourself and drive away. Returning the car was also trouble-free. I'm very satisfied with this car rental trip.