We waited over an hour to pick up our car. The man in the counter was not especially nice or helpful at all, he didn’t care.
We ended up changing the car at the Burbank airport in LA because the car was in poor condition. Noisy and really bad brakes, the car was dragging to the right so I had to parry to go straight. Tires was really worn down. We had planned a trip to the Nevada dessert and couldn’t risk getting stuck out there. However the women who helped us at Burbank airport was a real angel! She was super helpful and a real professional!
“HERTZ - Auto ja, gebuchte Klasse nein - Entgegenkommen beim Preis schwierig”
About Hertz:7.0/10
Der gebuchte Mietwagen in der gebuchten Klasse war nicht verfügbar. Wir haben 2 Stunden gewartet und mussten dann auf eine kleinere Alternative ausweichen. Ein Cashback für das kleinere Auto war bei HERTZ nicht möglich. Deshalb haben wir einen Claim über Qeeq eröffnet, der dann nach Wochen erfolgreich war.
About QEEQ:8.0/10
Sehr behilflich in der Kommunikation mit HERTZ für das downgrade refund.
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