TBILISI INTERNATIONAL AIRPORT CAR RENTAL REVIEWS

Picking up and returning the car was very convenient. We needed to cross the border into Armenia and had QEEQ confirm the necessary procedures with the car rental company multiple times beforehand. While picking up the car, the staff mentioned they needed our passport information for communication with QEEQ, which QEEQ did not inform us about. However, the car rental company expedited the process on-site, so our overall itinerary wasn't affected. Highly recommend!

The staff provided very attentive service.

Car for rental need to be checked and well prepared for customer.

When got some urgently, cannot contact you via phone call. Customer and local company should have contact channel via others application such as WhatsApp too.

The service was excellent. Due to a mistake by QEEQ and myself, we didn't complete the Armenian border crossing procedures in advance. QEEQ didn't make any note about it either, so we had to inform the rental company ourselves. Fortunately, the rental company worked hard the next morning and completed the paperwork in half a day, allowing us to cross the border and enter Armenia smoothly.

Firstly, they mixed up our reservation. Additionally, the pickup and drop-off locations were incorrect, which delayed us by three hours.

AC was poor condition. we expected some more cleanliness.

I scheduled to pick up the car at 8:30 PM, but the guy actually arrived at 9:30 PM. There was a car replacement in between, feedback was timely, and thankfully the trip wasn't delayed.

This is a terrible company with an extremely bad attitude. They even canceled our confirmed booking. When we arrived, they said they had no cars and didn't offer an upgrade. Terrible service!

Notre avion a atterri à 22h45 et nous avons dû attendre 1h la personne en charge de nous amener la voiture. Il est arrivé sans s'excuser de l'attente à l'aéroport. Il nous a fournis une voiture plus grosse, mais totalement crasseuse. De la terre, de la poussière à l'intérieur et à l'extérieur. Rien n'avait été fait. Lors du constat des chocs et des rayures, ils nous était très difficile voir impossible de constater les rayures tant la voiture était sale et qu'il faisait nuit. Le réservoir de la voiture n'était pas plein. Il manquait 5 litres d'essence. La voiture était garée sur le parking de l'aéroport et nous avons dû payer le stationnement pour sortir du parking...

Easyrentcars à été impeccable comme d'habitude. La réservation était "sous confirmation", la confirmation a été reçu en moins d'une heure.

Extremely dissatisfied with this small car rental company. They don't have a front desk at the airport. When we picked up the car, there was only one staff member who took us directly to the parking lot. The worst part was that his mobile POS machine didn't work, so we had to pay the deposit in cash. One of our cars was involved in a traffic accident and needed a claim, but because we couldn't use a credit card, it took a lot more time. The problem is, not having an office at the airport means we couldn't get any proof, which caused significant issues later. My partner couldn't make it to Tbilisi on that day for special reasons. The car rental staff assured me that we could get a full refund, but because they didn't have an office, they couldn't issue proof. Even though we called their manager and he verbally guaranteed a full refund, neither the rental company nor Zuzuche took responsibility, so I couldn't get a full refund. Terrible service! Scammers!

The service is okay, but I got a Mitsubishi ASX instead of the Hyundai IX35 I ordered. This is deceptive and very frustrating.

Do not rent cars from here; you will be scammed.

The car rental company is alright, but QEEQ's service is really terrible, much worse than Ctrip.

Easy car pickup.

Efficient car pickup and return process. However, our reserved car model was downgraded.

When returning the car, they said the right front mudguard was missing... Luckily, I recorded a video when picking up the car and noticed it was already missing! If I hadn't recorded the video or had missed it, I would have had to pay. Also, they require you to wash the car before returning it, or they will charge you a large fee!

This store shares the same location with the Hertz branch. Both the pick-up and drop-off staff were very friendly. I mentioned in my order that I needed to drive from Georgia to Armenia, but it seems QEEQ didn't inform the rental company. Since it was already late at night when I picked up the car, the service representative contacted their manager, who promised to handle the border crossing documents and pass for me before I crossed the border. The manager even delivered the documents and pass to my hotel. When returning the car, there was a traffic ticket, and the staff guided us on how to pay it on the machine. The only downside was that I rented a Toyota Prado, but they gave me a Mitsubishi Pajero. The back seat space was noticeably smaller than the Prado, and one of our passengers, who is quite large, found it a bit cramped. It was much smaller compared to the Prado I rented last time.

They said there was damage on the front of the car. I disagree, the damage was already on the car

There is no dedicated counter, the car was delivered to the parking lot. The staff had a good attitude.

Me.Nick from super car very professional person. Had given me lot of information as well as very helpful.i would like to recommend supercar specially for Georgia.very honest people. Also I did not had any issue whole return. My deposit 300$ was back to account within 5 days.

Regarding the counter payment and balance payment I had small miscommunication.but all over ok