Temps d attente beaucoup trop long a Nice. Seulement 2 personnes au comptoir pour au moins 40 personnes. J ai du payer 50€ de plus pour passer en express afin d éviter d’ attendre plus de 2.30h!
Goldcar nous a fait croire qu' on avait réservé un autre modèle de voiture puis ditvqu easyrentcars s est trompé et que leur assurance ne fonctionnera pas. Ils encaissent une caution de 1500 euros que nous n avosn toujours pas récupéré sinon obligent à payer en plus leur assurance de 135 euros !
Car was fine, picking the car up was a long slow process though, especially with a 2 year old. It was quicker to board our flight.
Overall happy with easyrentcars, wasn't happy with budget staff trying to sell add ons to us, which I had to advise on numerous occasions that I'd already took them out with yourselves.
In 3 out 4 rentals try to up sell. This time even got lower category than what i have booked and paid.
Asking the client about the persons and luggage in the car might be ok during holiday season, but then you should adjust the rental fees as well. Otherwise delivery what has been booked! Will focus to book with Europcar and Sixt, which don't push the upselling (in my experience).
Counter in Nice had to less staff to handle the long line and they should know it, because it's holiday season.
“worst experience ever we never ended up getting the car and we lost our money also!!!”
About Rhodium:2.0/10
Worst company ever too deal with I would never recommend them their customer service was awful they were rude! Not helpful in anyway way shape or form please don’t ever use this company
I was very happy with car. I waited for ages late at night with two small children to even be seen by the counter staff. I realised that this was because they then tried to sell me more insurance cover that had been available when I booked. If I had wanted this cover I would have purchased it when I booked. She really tried to push extra cover which was really annoying. She was very rude.
“Good value and nice car but appalling wait of two hours during the pick up process.”
About GOLDCAR:6.0/10
All was good other than the wait, which was over two hours, for that reason we'll never use Goldcar again, especially considering that the amount of people waiting was even greater when we returned.
“This was the worst car hire experience of my life”
About Budget:4.7/10
I was waiting in the que for over 2 hours. I have two young children and the wait for car hire is totally unacceptable. By the time I got to the desk I just wanted to get out so was signing up to all sorts just to get out of there. I have ended up paying over the odds for insurance and petrol costs. Overall absolutely shocking experience .
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