8.8 /10 Very good
Reviewed: Wednesday, December 18, 2024
Like: Efficient and polite staff; vehicle is new and in excellent condition
Dislike: It would be much better for the contract printed in bilingual, i.e. French and English as we are unable to understand French. Confusion may offer due to communication problems.
Read More >9 /10 Excellent
Reviewed: Wednesday, December 18, 2024
Dislike: Just small problem with pick up as I didn’t receive my number problem with computer so I waited a long time before realising I needed a number.
Read More >10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
It will be brilliant if you have the hours rate for the late drop off. 2 hours extra cost for me the same like a hole day.
Read More >9.7 /10 Excellent
Reviewed: Wednesday, December 18, 2024
Excellent service at the desk during pick up. Gave good tips for our trip.
Read More >10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
Quick transfer to get the car and staff very pleasant - car was almost new!
Read More >5.7 /10 Average
Reviewed: Wednesday, December 18, 2024
The price online didn't match up with price we were charged for car hire. Don't like being ripped off.
Read More >5.3 /10 Average
Reviewed: Wednesday, December 18, 2024
We waited over an hour to pick up our vehicle.. we would not use Europcar again
Read More >9 /10 Excellent
Reviewed: Wednesday, December 18, 2024
Kindly réception, but waiting 30 ans
Need add blue additive...bad surprise
(But europcar reembursed at pickoff...)
Read More >7.3 /10 Good
Reviewed: Wednesday, December 18, 2024
Over 2 hours before we saw our car - terrible would not use them again.
Read More >4.7 /10 Average
Reviewed: Wednesday, December 18, 2024
Arrived earlier then booked pick up time , told me they didn’t have a car in
My group (BS) ! Tried to up sell me Mercedes A class for extra 490 euro !
I went back at booked time to be given
A damaged car, with filthy glass !! Never will I rent from euro car .
Read More >7.3 /10 Good
Reviewed: Wednesday, December 18, 2024
Déçu par la voiture réceptionné
Attente terrible a la réception du véhicule environ 2 heures.
Restitution très facile et rapide
Personnel très agréable et professionnel.
Read More >6 /10 Average
Reviewed: Wednesday, December 18, 2024
Try to give me a smaller car than I booked and were only interested in selling me an upgrade. Took nearly an hour of arguing to get a car big enough. Terrible customer service
Read More >8.7 /10 Very good
Reviewed: Wednesday, December 18, 2024
No
Read More >5 /10 Average
Reviewed: Wednesday, December 18, 2024
Service du personnel ne nous a pas prévenus de dommages sur la voiture. il ne nous a pas expliqué comment conduire la voiture (c'était une voiture hybride). La voiture n'était pas au bon endroit qu'on nous avait dit et il n'y avait personne à qui demander. Nous avons perdu trop de temps et nous avons été stressés. Je pense que quelqu'un aurait dû nous accompagner pour voir si tout allait bien pour la voiture.
Read More >3.3 /10 Poor
Reviewed: Wednesday, December 18, 2024
Europcar option came out cheapest for renting Alfa Romeo Giulietta “or similar”. However
1. When went to pick the car our chosen car was not provided and was referred to the clause on advert which says "or similar". However the car provided (cannot remember its name but some sort of Opel) was/and is in no way similar to Alfa Romeo. Looked around at Europcar car park both when picking the car and when dropping it but could not see Alfa Romeo at all so I am sure they lied on advert about having Alfa Romeo in stock at all and were always going to rely on clause "or similar". Extremely dishonest
2. When I arrived at counter with my booking Europcar guy tried very hard to rent me an expensive luxury car instead. The price quoted was 8 times of what I had booked for. (Common sense that I would have booked an expensive car in the first place if I wanted). Pressure tactics like this are very stressful when you have come off a long flight with children early in the early morning.
3. When Europcar were unable to convince me with renting their expensive car, an expensive additional fully comprehensive insurance of nearly double that of the price of rent was charged). I had no option but to accept as excess premium was £1500 without this additional insurance. I had similar experience in the past when you pick the car they find faults with your online comprehensive insurance so I never get a fully comp insurance online and rely on buying it on the day. However the price charged by Europcar was 3 times of what was quoted in the online offer.
4. The car provided consumed much more fuel than a normal compact car and certainly more than Alfa Romeo. Although I had told Europcar beforehand that I will be going lots of miles.
5. As per the contract I was forced to use Fuel type E5 which is more expensive that Fuel type E10. Later on I found out that manufacturer recommends any of E5 or E10 fuels for that car. Again this was dishonest.
Read More >6.3 /10 Average
Reviewed: Wednesday, December 18, 2024
En résumé : Temps de vol Paris -Nice :1h15 , temps d’attente pour récupérer le véhicule 1h15 , jamais vu cela !
Read More >7.3 /10 Good
Reviewed: Wednesday, December 18, 2024
Nous avons attendu presque 2 heures pour récupérer notre véhicule, avec 2 enfants et étant prétendument en file "prioritaire". Aucune vérification du véhicule effectuée par EuropCar lors de sa récupération. On nous a proposé une upgrade vers un véhicule "offre spéciale super interessante": plus de 2 fois plus cher pour avoir un véhicule de catégorie supérieure: scandaleux !
Read More >8 /10 Very good
Reviewed: Wednesday, December 18, 2024
We landed at NCE T1 and the pick-up was at T2. If I had known I would have possibly booked another rental to avoid the bus transfer (10mins) with my family and the large amount of luggage we had. Once at T2 there was no problems and the pick-up was smooth and easy. Staff were polite and efficient.
Read More >10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
very helpful and quick staff
Read More >9.7 /10 Excellent
Reviewed: Wednesday, December 18, 2024
Surprisingly there was a long queue and the staff were doing their best but also were helping each other with issues so waiting times exceeded expectations. I assume though it was a one off thing.
The car was parked horribly. There was no space to open the door not to mention the distance to the next parked car was maybe 20cm. I had to get in the car from the back seat and crawl to the driver seat ! I hope this won't happen again.
I will yet try Europcar again.
Read More >8.3 /10 Very good
Reviewed: Wednesday, December 18, 2024
Tried to charge me for previous damage
Read More >9.3 /10 Excellent
Reviewed: Wednesday, December 18, 2024
Very good experience being made easy by professional service from the reception desk.
Read More >10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
I had to wait over an hour and a half to pick up my car on Friday 2 July at the Nice airport.
Read More >8.7 /10 Very good
Reviewed: Wednesday, December 18, 2024
Was charged an extra 200 euros when I got home
Read More >9.7 /10 Excellent
Reviewed: Wednesday, December 18, 2024
The staff were very nice, the respected the voucher i had, the proccess were very smooth and the location easy to find.
Read More >8 /10 Very good
Reviewed: Wednesday, December 18, 2024
When I arrived, the line was very long, and I waited quite a while. The service lady's attitude wasn't very good, possibly because it was crowded and her English was poor. However, she did confirm if my luggage could fit into the rented convertible mini. So, there wasn't much to complain about. Returning the car was very convenient; as soon as I drove in, staff came up to guide and check the car's condition. The return process was smooth and quick!
Read More >8 /10 Very good
Reviewed: Wednesday, December 18, 2024
The store was easy to find, and the car pick-up process was quite simple after completing the online preparations.
Read More >8 /10 Very good
Reviewed: Wednesday, December 18, 2024
There is a dedicated building for car rentals outside Nice Airport, with several rental companies having counters inside. Europecar seems to be the most popular in France as the queue was the longest. We waited almost an hour to get our car. The staff, however, were quite friendly. Overall, we were quite satisfied.
Read More >10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
Europcar is quite professional in Europe, slightly below Hertz. Their stores are large and professional, with clear instructions, which is very important and makes finding your car quickly easier (In this trip, we also used Avis for the third rental, and their instructions were unclear, taking us an hour to find the car, with average customer service and fewer car models, so we won't use them again). Many foreigners rent from Europcar. This is our second rental of the trip, from the airport. Due to a lot of luggage, we were first given a Ford business van (7-9 seats), but it felt too big for parking and maneuvering, so we requested a change (a very wise decision, given that the public underground parking garages have very narrow paths, making it easy for large vehicles to get scratched). The second car was a manual Hyundai sedan, but it couldn't fit our luggage (we could fold down the rear seats to fit the luggage, but that's not safe for travel), so we changed the car for a third time. After several changes, the front desk upgraded us to a manual Jeep for free, which was perfect. The Jeep handled excellently on mountain roads and steep paths, providing a safe driving experience. We returned the car at Avignon train station, which was very convenient, taking only five minutes. The clear instructions and ample parking space were helpful (unlike Avis at the train station, which had very few parking spots, no staff, and lacking designated parking spots could delay your schedule).
Read More >10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
Great, it’s a reputable European company. Very reassuring!
Read More >2 /10 Poor
Reviewed: Wednesday, December 18, 2024
We rented a Q3 and were told there was no Q5 available. We impulsively agreed, and the staff didn't mention how much extra it would cost, just handed us the invoice. Later we found out renting the car for the week cost 5000 RMB… Adding an extra driver required an additional fee, and they charged us just because we provided two licenses, assuming we were two drivers. Isn't that unreasonable? Returning the car an hour late incurs a significant fee. Is there a clear standard for these fees, or do they just charge an exorbitant amount for any delay? We won't use Europecar again. After returning and disputing it with the rental company, the results were minimal since we had already paid. It was tough to get anything back.
Read More >2 /10 Poor
Reviewed: Wednesday, December 18, 2024
The wait time was very long, the service efficiency was poor, they kept trying to upsell other car types and insurance. They didn't even carefully check our order. We requested an automatic car but were given a manual one! Staff at the location were unfamiliar with the car's features, and the GPS was extremely difficult to use and essentially useless!
Read More >2 /10 Poor
Reviewed: Wednesday, December 18, 2024
Awful rental company, first bad experience after years of renting. They secretly added various insurance charges totaling nearly 200 euros; can't even file a complaint. Terrible.
Read More >10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
The rental company was Europcar. They are a large company with good service.
Read More >10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
We picked up the car in Nice, and the staff warmly welcomed us. The entire handover process was pleasant, and returning the car was also very smooth!
Read More >2 /10 Poor
Reviewed: Wednesday, December 18, 2024
Absolutely nothing
Read More >6 /10 Average
Reviewed: Wednesday, December 18, 2024
Usually, when booking through Zuzuche, the available cars at the store are the less desirable ones in the category, and there's no way to upgrade without paying extra!
Read More >10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
Waited for half an hour, drove around the airport five times to return the car, but the car was in good condition, brand new.
Read More >10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
Car rental process was a bit slow, but pick-up and drop-off were generally smooth.
Read More >10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
Not bad.
Read More >6 /10 Average
Reviewed: Wednesday, December 18, 2024
The queue was very long, almost an hour before it was my turn. The lady at the counter saw that I had purchased full insurance and offered me a choice of Mercedes or Volvo. I thought they were similar models, but they were actually upgrades, requiring an extra 950 USD. After explaining that I only needed an A3 or a similar model, the staff member seemed displeased and said there were no A3s available. Eventually, I was given a hybrid Toyota. During the pickup, I noticed damage all over the car but the pickup assistant was very nice and recorded the damages on the pickup form in French. Five days later, the car kept reporting faults, and the hotel front desk had to help me contact the car rental company in French to see if they could repair it. The response was that they don't fix cars and advised me to drive back to the airport to exchange it. Worried about potential breakdowns on the road, I had to refuel and exchange it for another Japanese car at the airport rental station so that the trip could continue. Returning the car went smoothly, and the inspection guy was very professional and much faster than the front desk.
Read More >2 /10 Poor
Reviewed: Wednesday, December 18, 2024
Too many people, queued for two hours
Read More >6 /10 Average
Reviewed: Wednesday, December 18, 2024
It was off-season when we went, so there was no queue. They did offer additional insurance, but it wasn't overly pushy. After giving us the keys, there was no guidance or anyone to take us to the rental car location. The car model was changed in the end and felt somewhat smaller, but my friends decided to accept it, so we didn't push further. It wasn't a very pleasant experience.
Read More >10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
Very good
Read More >4 /10 Average
Reviewed: Wednesday, December 18, 2024
They will find every way to take your money
Read More >2 /10 Poor
Reviewed: Wednesday, December 18, 2024
The female staff responsible for my rental process had an extremely poor attitude. She was impatient and unfriendly. My original order was about 1200, but she added a series of insurances, doubling the price. I tried to get her to remove them several times but failed, and she even tried to rush us out. Eventually, I had to contact customer service; she wouldn't answer the phone either. I communicated with customer service for an hour, and finally, one of her colleagues, a black man, helped to remove the insurances. By then, it was already past 8 PM. She didn't take us to the car; she just threw the keys at us. The car was not the Passat I had originally booked but an Avensis. When I asked her, she said the Passat was more expensive, which was absurd because my rental order clearly stated a Passat at that price. We didn't pursue the issue further as it was too late and we had to get to our hotel. One word: terrible!
Read More >6 /10 Average
Reviewed: Wednesday, December 18, 2024
Limited English proficiency
Read More >10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
The service was pretty good. Just needed to use the queue machine. The staff didn't push additional insurance too much.
Read More >10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
Very good. We met a person from Sichuan working there after getting off the plane, who helped us communicate and even took our hitchhike. Haha!
Read More >2 /10 Poor
Reviewed: Wednesday, December 18, 2024
The rental location moved from Terminal 1 to Terminal 2. After various inquiries, we found the rental point at T2, where many car rental companies are located. We took a number and waited, but noticed that people who were ahead of us had left, yet we were not called. The staff helped Western customers who arrived later before us. Finally, after about 40 minutes of waiting (despite many empty counters), we were served. Because we didn't read the details carefully, we booked a manual car instead of an automatic. The car rental desk told us that we had to pay extra for an automatic, so our original 50 euro per day rental increased by 33 euros (originally 80+ euros but discounted to 33 euros). After adding various fees (10 euros per day for an additional driver, 70 euros for crossing into Monaco, 20% tax, etc.), our total changed from 500+ euros to 1041 euros before the process was completed.
Read More >10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
Quick pickup, good service
Read More >10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
Excellent service
Read More >10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
Enthusiastic service, quick car pickup
Read More >10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
Very efficient. There might be non-mandatory offers for insurance and vehicle upgrades, which you can politely decline.
Read More >6 /10 Average
Reviewed: Wednesday, December 18, 2024
Although the rental company provided a car from the same category, I wanted an SUV but got an MPV, which was somewhat disappointing.
Read More >8 /10 Very good
Reviewed: Wednesday, December 18, 2024
Queue for a number
Read More >10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
Excellent
Read More >4 /10 Average
Reviewed: Wednesday, December 18, 2024
The reserved car model was not available at the store, and they recommended another model that cost twice as much.
Read More >10 /10 Excellent
Reviewed: Wednesday, December 18, 2024
Very satisfied
Read More >6 /10 Average
Reviewed: Wednesday, December 18, 2024
Upselling at the counter which is always annoying - apart from that good service
Read More >8 /10 Very good
Reviewed: Wednesday, December 18, 2024
Pretty good
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