Presque 2h pour récupérer le véhicule et manque de clarté concernant la franchise à 0

Although the rental company provided a car from the same category, I wanted an SUV but got an MPV, which was somewhat disappointing.

Limited English proficiency

Very good experience being made easy by professional service from the reception desk.

Tried to charge me for previous damage

Surprisingly there was a long queue and the staff were doing their best but also were helping each other with issues so waiting times exceeded expectations. I assume though it was a one off thing. The car was parked horribly. There was no space to open the door not to mention the distance to the next parked car was maybe 20cm. I had to get in the car from the back seat and crawl to the driver seat ! I hope this won't happen again. I will yet try Europcar again.