The reserved car model was not available at the store, and they recommended another model that cost twice as much.

Although the rental company provided a car from the same category, I wanted an SUV but got an MPV, which was somewhat disappointing.

Quick pickup, good service

It was off-season when we went, so there was no queue. They did offer additional insurance, but it wasn't overly pushy. After giving us the keys, there was no guidance or anyone to take us to the rental car location. The car model was changed in the end and felt somewhat smaller, but my friends decided to accept it, so we didn't push further. It wasn't a very pleasant experience.

We waited over an hour to pick up our vehicle.. we would not use Europcar again