Encountered an unexplained charge of over 50 euros, suspecting the store falsely charged for a full tank even though I declined at pickup and returned the car with a full tank. Last time it was Hertz, this time it's Avis (Budget). Both are bad, avoid these companies. Now waiting to see how much rentalcars.com can recover.
We waited a ridiculously long time to get the car, well over 90 minutes, queues had cleared at all other desks - for this reason we would not use again.
In 3 out 4 rentals try to up sell. This time even got lower category than what i have booked and paid.
Asking the client about the persons and luggage in the car might be ok during holiday season, but then you should adjust the rental fees as well. Otherwise delivery what has been booked! Will focus to book with Europcar and Sixt, which don't push the upselling (in my experience).
Counter in Nice had to less staff to handle the long line and they should know it, because it's holiday season.
Very dissatisfied, although they didn't push extra insurance or persuade me to upgrade the car, the reserved Volvo was unavailable and they only gave me an Opel if I didn't want to upgrade! They even downgraded me! Returning the car at Nice airport was complicated due to numerous turns, especially when trying to find the return lot. It's easy to end up in a parking lot instead of the car rental return area.
VOLVO CAR WAS ADVERTISED AND WE WERE GIVEN A HYUNDAI, COUNTER PERSON SAID IT WAS SAME CATEGORY. IT DEF IS NOT THE SAME CATEGORY. THEY ALSO TRIED TO UPSELL AND WE WERE NOT INTERESTED. VERY DISAPPOINTING AS WE WAITED IN LINE FOR ALMOST 2 HOURS. FALSE ADVERTISING FOR THE CAR. NEVER AGAIN,
I was offered an upgrade at a reasonable rate, however they failed to tell me that the car was a PHEV and there was no electric charge when I picked the car up, meaning that it used way more petrol than it should have. Also when I dropped the car off, there was no one to inspect it
“This was the worst car hire experience of my life”
About Budget:4.7/10
I was waiting in the que for over 2 hours. I have two young children and the wait for car hire is totally unacceptable. By the time I got to the desk I just wanted to get out so was signing up to all sorts just to get out of there. I have ended up paying over the odds for insurance and petrol costs. Overall absolutely shocking experience .
I would never hire a car from Budget cars at Nice Airport ever again it took them nearly 3 hours to process 8 customers they had 5 staff on then 2 left at that point there was 20 customers in the queue. When we final got and found the car. The car park exit ticket would not lets us out of the car park & we had to go back to the rental desk for another ticket. The 2nd car park exit ticket didn't work so a security guard let us out. We got half way to Mougins and the fuel light came on we just manged to get there. The car was to come with a full tank. we returned with half a tank. Just to finish the Lady who serviced us was not pleasant and could do some customer training
Long wait to get to thé counter, then a long walk to the car to find out somebody else was already leaving with it. I had to go back and get another car.
“People wanting small cars should be able to have them!”
About Budget:8.0/10
I booked a mini car as I have a small parking space at my apartment. The smallest they could give me was a Peugeot 308, which was far bigger than I needed and which was difficult to park.
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