COPENHAGEN AIRPORT CAR RENTAL REVIEWS

Nice service from them but it was very expensive

Great service! But I am not able to use my points as Diamond member, can we have this option?

Good service

Quick car pickup with no upselling

The staff was very welcoming.

Good

Very bad.

Very satisfied

The service was excellent. When they saw I was having trouble finding the car, they drove it over to me.

Convenient service with high efficiency.

The vehicle exceeded our expectations. The staff was prompt and courteous. Would definitely use Europcar again.

Very satisfied, efficient.

The service was great. I booked a Volkswagen Golf but got a BMW 3 Series instead!!!

Very satisfied

The staff were amazing. Best customer service I’ve experienced. Mitchel who served us was attentive, friendly and helpful. Didn’t get the name of the man we dropped the car off with but he was very friendly and dropped us at the terminal as we were disabled. No pushy sales, quick and efficient. Great car. Perfect experience.

Booked car originally and our flight changed to 6 hours earlier. They couldn’t change the booking time for some reason and said the only option was to cancel and rebook. Did this and the car was now £100 more expensive so had to book a smaller car. If you couldn’t amend the time on the system, I’m sure you could have contacted the hire car company to amend the time. Very poor service.

Satisfied

The rental location was easy to find. You need to take a shuttle bus to the rental center to complete the paperwork.

Very satisfied!

Highly satisfied. Budget car rental was fantastic. We realized the day before our trip that we had rented an electric car instead of a gas car. The rental company informed us that it would be very inconvenient to use an electric car if we planned to go to Sweden and Norway, and suggested we switch cars. Initially, we tried a seven-seater, but it couldn't fit all our luggage. Finally, we got a Renault minibus, which was perfect for us. We paid a small additional fee. The vehicle was very new, and both pickup and drop-off were very convenient. Copenhagen has a free airport bus. We will choose Budget again for future trips. The staff was very nice!

Very satisfied

Very satisfied. The store staff were very friendly and patient, the process was clear, and there were no additional charges.