SOFIA AIRPORT CAR RENTAL REVIEWS

thanks

thanks

le minibus était parfait, la sympathie au guichet était absente et le delà de traitement pour recevoir la voiture a pris plus de une heure

excellent service

The service attitude was great, and the car pickup process was relatively fast. The car model was not the original Ford Focus I booked, but a Suzuki. The car condition didn't look very good, but it had no issues running and was quite fuel-efficient.

Very satisfied

Very helpful and smooth transaction Accidentally booked the wrong terminal for pick up but managed to change drop off to correct terminal without any fuss Car was smart with intelligent driving guide that steers the vehicle to the road markings - good to have when you are driving abroad Car hire price was half price of direct booking with Europcar

Great price for hiring a car through trusted company

Very satisfied, the car was also great.

Took a long time to get the car when in the car park (only one staff member who was busy. Very friendly staff!

The booking platform incorrectly gave an incorrect name to the rental car company, this took time to resolve.

The pick up process was slow. We had to wait for the car for 25 minutes. The car was beat up and we had to go over a lot of dents and kinks. The car wasn’t clean on the outside, and the Soundsystem didn’t work properly. The inspection up after the drop off, went OK.

The car met my expectations, but finding the shuttle to the rental office was difficult with no signs for the Mex shuttle at the airport. It took over an hour at the office to get the car, and they insisted I pay extra for their insurance despite having AXA. They criticized AXA, saying claims would be delayed. They took many photos of the car and said I'd be liable for any damage. When returning the car, they seemed determined to find damage. They claimed a minor scratch on the right rear door, not in their original photos, but lighting and angles made it hard to verify. Their behavior left me very disappointed.

Do not rent from this company. They charged my credit card multiple times, and I had to dispute the charges with my bank. I rented a car in May 2019, and today they fraudulently charged my credit card again.

Long queues but great staff when you go to the desk. Many dings in the car were not shown on the handover sheet but they were patient while we pointed them out. Just as well as they went through looking for damage in great detail when we returned the car at the end of the rental period. Car had done 80,000km but in great condition and drove well.

The service was great, no extra fees, and the car was brand new.

Everything went well

Everything went well

Everything was great. Car was new and clean. Stuff was very helpful. The paperwork upon receiving the car was a bit much and took some time.

It was easy to book the car. No further suggestions

The desk was manned out of hours for us to collect our car. Very helpful member of staff and the entire process was incredibly easy

No concerns at all, very helpful

Due to flight rescheduling, QEEQ and the local store both called to confirm. They arranged for someone to wait until our flight arrived in the evening so that we could pick up the car smoothly. When returning the car, the designated parking lot was full. After communicating with QEEQ customer service, we parked in the regular airport parking area and the parking fee was waived. Fantastic service!

The company aggressively pushes customers to buy insurance that costs ten times the rental price. If you don't accept it, they won't rent the car to you, and your original payment is non-refundable.

The return store had serious issues. They didn't receive the return date and time I filled out on the rental website. As a result, they closed early, and there was no one to assist me with the return.

Overall service was okay. During the return, the staff were almost using a magnifying glass to check for any scratches. Luckily, I had taken a video and detailed photos at the time of pickup. However, it was quite time-consuming.

Muy buena atención y servicio. El auto super cómodo y económico.

Super buena el app, facil para reservar.