The service attitude was great, and the car pickup process was relatively fast. The car model was not the original Ford Focus I booked, but a Suzuki. The car condition didn't look very good, but it had no issues running and was quite fuel-efficient.
Very helpful and smooth transaction
Accidentally booked the wrong terminal for pick up but managed to change drop off to correct terminal without any fuss
Car was smart with intelligent driving guide that steers the vehicle to the road markings - good to have when you are driving abroad
Car hire price was half price of direct booking with Europcar
About QEEQ:10.0/10
Great price for hiring a car through trusted company
“Will use the again only if I have no other option”
About GREEN MOTION:6.0/10
The pick up process was slow. We had to wait for the car for 25 minutes. The car was beat up and we had to go over a lot of dents and kinks. The car wasn’t clean on the outside, and the Soundsystem didn’t work properly.
The inspection up after the drop off, went OK.
The car met my expectations, but finding the shuttle to the rental office was difficult with no signs for the Mex shuttle at the airport. It took over an hour at the office to get the car, and they insisted I pay extra for their insurance despite having AXA. They criticized AXA, saying claims would be delayed. They took many photos of the car and said I'd be liable for any damage.
When returning the car, they seemed determined to find damage. They claimed a minor scratch on the right rear door, not in their original photos, but lighting and angles made it hard to verify. Their behavior left me very disappointed.
The company aggressively pushes customers to buy insurance that costs ten times the rental price. If you don't accept it, they won't rent the car to you, and your original payment is non-refundable.
Overall service was okay. During the return, the staff were almost using a magnifying glass to check for any scratches. Luckily, I had taken a video and detailed photos at the time of pickup. However, it was quite time-consuming.
Car rental locations (incl. in-airport & off-airport)
Car rental reviews by car rental supplier
Car rentals at/near landmarks of Sofia
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