PODGORICA AIRPORT CAR RENTAL REVIEWS

Counter staff very rude. We waited over minutes on both rental and drop off. I travel frequently to Montenegro this was the first and last time. I Will never rent again

I was forced to buy snow tires, but the snow tire was a spare tire, which means if it snowed, I had to change the tire myself. The fuel gauge was not checked when picking up the car, and there was only half a tank of fuel left. I filled it up, but in the end, I didn't even use up half a tank. The extra fuel was not refunded, causing me a lot of loss. Actually, the price of renting a car directly at the counter is the same as Zuzuche.

The car was good but still I have some comments: Interrent is a mediator with another company which actually rents out the car. In this case this was Europcar. Like I said, the car was new and good so no complantis about that. However I did not like the following: 1. I had asked, immediately after booking, how much I should pay for border crossing and I was told it would be no more than 35 eur. However, upon pick up it was 65! When I expressed amazement about this I was told: Europcar is a different company from interrent and we have our own rules. Moreover I was more or less pressed into taking an additional 'insurance' against 'bringing back the car dirty'. I was told I would be charged 36 euro if I would bring back the car dirty. Well, after driving around in Montenegro for a week the car indeed....will be dirty. It was the first time I heard such a claim! I eventually decided to take this 'insurance' for more than 10 euro but next time I will drive to a car wash before bringing bacdk the car...or I would avoid Europcar alltoghether. So I do not like a lack of transparancy...it is not clear from what company you will actually rent if you book thru Interrent.

Like: The staff and speed of the transaction

Had no time to wash the car, regular car wash costs 2.5 euros, rental company charges 10 euros including VAT

The pickup process was fine, but upon returning the car, there was some damage. They didn't handle it on the spot and asked me to wait for two business days. A week has passed and they still haven't provided a report or a receipt for the charge. The credit card preauthorization hasn't been lifted, and without a report, I can't file a claim.