Very satisfied, picking up and returning the car was especially convenient, and they offer paid in-car Wi-Fi service, which is fantastic. The car's condition was excellent!
The rental company had a very passive attitude. Our team needed a 7-seater MPV and even though we had already paid for full insurance on the platform, we were required to pay an additional 300 euros to get the car. The extra charge was non-refundable and taken as insurance, meaning we ended up buying insurance twice for one car. When the staff saw us hesitating about this payment, they left to have lunch and did not return for 40 minutes. Then they stepped out for another 20 minutes for a smoke after not processing our order, making us queue up again from the back. This entire process delayed us by more than two hours and the service was extremely poor overall.
The rental company's attitude was extremely negative. Our team needed to rent a 7-seater MPV. Despite having already paid for full insurance on the platform, we were asked to pay an additional €300 to pick up the car. The money was not returned when we returned the car, serving as extra insurance. Essentially, we ended up paying for insurance twice on the same vehicle. Additionally, when the rental staff saw that we were hesitant to pay the extra amount, they left to have lunch and returned 40 minutes later. They then left again for a 20-minute smoke break without processing our order, and upon returning, made us queue up from the back. This caused a delay of over two hours, making the overall service extremely poor.
Traditional paper procedures, but the queue wasn’t long, so it was relatively quick. The vehicle was in good condition, and a big company feels reliable.
The vehicle condition was not jointly confirmed, and after I signed the electronic contract, they did not provide me with a copy as promised. They said they would send it via email, but they didn’t. Since there was an incident involving the rear bumper during reversing, I needed to file a claim later. However, the store failed to send me the contract copy as agreed, requiring the platform to step in and coordinate. This was very untrustworthy.
The staff at the airport rental office kept pushing their personal insurance, claiming that any insurance purchased through other platforms would be invalid. In the end, they could inexplicably charge you 400-500 euros or more during the final vehicle inspection. Never pay the 1000-euro deposit—once you pay it, you won't get it back.
Car rental locations (incl. in-airport & off-airport)
Car rental reviews by car rental supplier
Car rentals at/near landmarks of Podgorica
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