CASABLANCA MOHAMMED V AIRPORT CAR RENTAL REVIEWS

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We arrived on time at the Casablanca airport car rental service point to pick up our car, but the queue was very long. The first car they gave us was not the correct model; we had reserved an automatic, but they gave us a manual Dacia Logan. We questioned this, and the rental company admitted their mistake and promised to replace it with an automatic. After waiting for some time, they gave us an automatic Skoda, which we then discovered was leaking oil. The rental company took us directly to a repair shop. After inspection, we found that the car was not suitable for long-term use. We had planned to drive directly from Casablanca to Marrakesh, but because of the car issues, we were forced to stay in Casablanca for a night while waiting for a replacement vehicle. The rental company advised us to drive back to a central hotel in Casablanca and promised to deliver a replacement car between 8:30 and 9:00 AM the next day. Early the next morning, we called the rental company, and they claimed that the driver had already left and would arrive before 9:00, though traffic conditions were unclear and there might be slight delays. After 9:00, we repeatedly called the rental company, and they said they had contacted the driver and he was delayed due to traffic but would arrive in a few minutes. Eventually, around 11:00 AM, they delivered an old and dirty car to us. The poor service from the rental company caused us to waste an entire day and we had no choice but to accept the old car to continue our trip. We demand compensation from the rental company for the delay and inconvenience caused by their improper vehicle arrangements, which forced us to alter our entire Morocco itinerary, wasting time and incurring unnecessary costs. We request compensation for the extra hotel night in Casablanca, amounting to MAD 1264.78 (equivalent to USD 127.74), and a discount on the rental fee for the old vehicle provided.

One downside: the car had almost no fuel. Although the gas station wasn't far, being in an unfamiliar place made me quite anxious.

Unfortunately, it was a really bad experience in all respects. At first, I waited two hours to receive the requested car. When I came to the counter, the employee told me that the car was not available right now and would come soon without expressing any apology about that . After waiting for an hour, he informed me that the car had arrived. Upon checking the car, I found that it was manual not automatic, as I requested in the reservation! I refused to receive it for this reason, and he told me that another car would arrive soon. After another hour, an automatic Prado arrived finally, but in a disgusting condition. The smell of dust fills the car from the inside, I can clearly see the dust in the narrow places, the outside of the car has traces of itching on all sides, after a 7 hour flight and airport procedures for 2 hours and waiting for another 2 hours with kids at the miserable rental office I had to accept this buggy. That's not all, 4 days after receiving the car, a tactful employee from the office in Casablanca contacted me telling me that the papers of car I received would expire in two days, and I should be handed over another car! I do not know how this car was delivered to me, but I did not mind because the replacement car, as he told me, will arrive at my place of residence in Marrakech, and it will be new, and I am the first user of it, and it has already been. After two days, another impolite employee contacted me from the company's office in Marrakesh, asking to send the location of my residence via WhatsApp to send the car, and I shared location as requested. After several hours, he called back to inform me that the site is not clear and that the driver does not have internet access to reach the site and asks me to speak with a local resident in the area to know the address! When I refused his request, he informed me in a clear threatening tone replacement car was new, if I did not forward the call to someone, he would not be sent to the car!

Acceptable

Good service with airport pickup and dropoff.

Very satisfied, highly efficient, no hidden agendas.

Good Service!

Good Service!

Very satisfied

Big brand, reliable. They provided a Renault, which was very spacious. It was a manual, and everything went smoothly. I'll clean it up before returning it.

The car exceeded my expectations since it was brand new with 29Km only. The counter staff were very professional & helpful. The whole process & paper work took about 10min.

It's my second experience with QEEQ & it's been amazing so far. I will always use the App.

The staff were quite friendly and didn't push insurance sales. The car I received had quite a few scratches, but the staff made special notes and said not to worry about them. Returning the car went smoothly, and the deposit was quickly released within three or four days.

The company's procedures are straightforward and efficient. The staff are highly effective and provide clear and honest information. Their service attitude is excellent. They made finding the store easy by picking us up right at the airport exit, which was very thoughtful. The car handover process was thorough, and we were very satisfied with their service. Highly recommend this company to our friends!

Sovoy car rental company is inefficient; had to wait for an hour.

Don’t rent there! Adel is a ripoff agent. The gas station put the wrong gas in the car, the car stopped working. Adel charged me $2000. I asked him for the repair estimate to submit for the insurance company so I get reimbursed he never did! The insurance won’t process my claim without it. عادل كذاب ولص

This was the worst car rental experience, hands down. Avoid at all costs.

The wait time was half an hour shorter compared to other rental companies. Ended up extending the rental for one more day. The return process was very smooth, and the credit card deposit was canceled on the spot.

Good

The service was excellent; just presented all the necessary pick-up documents, and everything went smoothly. There was no aggressive insurance upselling, and the car I got was upgraded to an SUV. It was a 10-month-old car with over 20,000 kilometers on it, but it was in great condition. When returning the car, I had it washed nearby for just 30Dh, and the staff were very courteous. Everything went smoothly. The only downside was that adding an additional driver was a bit expensive, costing an extra 800Dh. The credit card deposit taken at pick-up was fully refunded 10 days after returning the car.

Very good