BELGRADE AIRPORT CAR RENTAL REVIEWS

Acceptable

The car provided was different from the one booked

When we arrived at the airport, the staff informed us that the V class vehicle we reserved was under repair. They gave us a Vito to use temporarily and said we could switch vehicles the next afternoon. We agreed but received no email or phone call the next day, so we went to the airport ourselves to inquire. After waiting half an hour, we were told there was no progress and to call back after 8 PM. We called in the evening, and they told us to call again at 8:30 AM the next day. In the morning, they said the car might be ready, but we needed to leave for another city. When we returned to the airport at 10 AM, they told us the car was still not ready. We asked to keep the current car and discuss any price difference later, but they refused as the car was reserved for someone else. This issue delayed us for over an hour. The female staff member was very rude and did not provide any solution, saying her responsibility was just to rent cars and that she had no information about our vehicle. She gave us a reservation center number, which was also unhelpful. The staff's attitude was discriminatory, treating us differently from white customers, and their problem-solving efficiency was zero. After almost three hours, they finally allowed us to take the Vito, but our entire morning was wasted, causing delays in our schedule. The staff showed no remorse. I was very angry and argued with her, but she claimed it wasn't her problem, reiterating that she only handled rentals. We took photos and recorded the entire interaction, then sent a complaint email to Europcar. The reply offered a waiver of the cross-border fee and a full tank of gas. However, when returning the car, the staff blamed us for pre-existing damage without providing before-and-after photos, seemingly trying to offset the fuel compensation. Since we were originally told this car was only for one day's use, we didn't rigorously check or photograph it for evidence. I strongly advise everyone to thoroughly inspect and document cars rented from Europcar. Their return process is very slow and cumbersome, so make sure you allow extra time. It's best to avoid Europcar if possible, as they waste time and cause frustration.

I've had issues both times at this rental car company's airport pickup point. If you pick up the car earlier but return it at the same time (e.g., booking from 10am to the next day 10am, but picking up at 8:30am and returning at 8:30am the next day), you will be charged an extra day's fee. Take note!!!! Additionally, the airport branch's working hours are until 10pm local time, and picking up the car after 10pm incurs a service fee of 36 euros. Sharing my 2 experiences for your reference.

The service efficiency is relatively low, you have to wait.

Quick pickup and return

Pick-up: The storefront is quite noticeable, but the explanation of the provided documents was inadequate and the staff was impatient, just asking us to sign. The pick-up location is close to the storefront, in a large parking lot with cars from various companies, which made it a bit hard to find. Return: We returned the car early, and they said they would email us the invoice the next day, but we never received it.

Easy and fast car pick-up process.

Overall service is fine, but the car is only available at the scheduled time.

The staff was very friendly! Especially the return team was very thorough. Our vehicle had issues, and we requested roadside assistance and a claim, which is still being processed.

The staff in Serbia were quite nice.

They gave me a car that seemed brand new, with less than 100 kilometers driven. If you're going to the mountainous areas in southern Serbia, I strongly recommend getting full insurance. Some roads there are very narrow, especially the roads leading in and out of the UVAC canyon. It's inevitable that you might brush against the roadside bushes when passing other vehicles, which could leave scratches on the car. This company is extremely meticulous when inspecting the vehicle upon return. It's the most thorough inspection I've ever seen. When I returned the car, there was a barely noticeable scratch under the right side door, and they charged me over 800 euros for it (I only had basic insurance).

This time we got new four-wheel drive cars, and there were no stringent fees upon return compared to previous experiences. Overall, very satisfied.

This time we got new four-wheel-drive cars and the return process was not as strict as before. Overall, very satisfied.

Very dissatisfied with the arbitrary vehicle switch. I paid for a mid-size car but ended up with a compact one at the store.

I can still see that 800e are reserved. Why is that? Everything was perfectly in order with the car. Jos uvek mi drzite sredstva blokirana na kartici. Da li postoji neki problem sa autom jer sam ga ja vratila u istom stanju kao i kad je uzet.

Pick up the car yourself from the parking lot and inspect it yourself. Just take a video. The return inspection took 2 minutes without any fuss.

Although there was a language barrier, the staff always maintained a smiling service.

Pretty good!

I have rented five times already, always very satisfied.