Budget Belgrade Airport Review: Pickup/Drop-off Very good, Cleanliness Very good, Customer Service Ple......

Hello, Very bad experience with Budjet Serbia! While getting the car they obligated me to pay extra charge of 30Euro for that they called extra hours open office. We got the car around 23.00 while their office is open 24/7 and nothing like this condition not appeared in our contract. After returning the car Budget send us invoice with charging additional 12Euro tax. After writing to the their service for clarification this, they explained this additional charge for returning the car without washing it! We absolutely cleaned inside the car and also the local guy got the car without any notes or claims but washing outside it’s looks like unacceptable demand! I wrote mail to their local costumer service and got very disappointed answer that all described above is like costumer duty. I was shocked from service like this from big company like Budget. I expect help from QEEQ to solve these issues and get a refund 42Euro (30+12) that knowing before renting these unexpected charges, could change my decision to book the car via QEEQ. Thanks in advance, Michael

About QEEQ: 8.0 /10

Hello, Very bad experience with Budjet Serbia! While getting the car they obligated me to pay extra charge of 30Euro for that they called extra hours open office. We got the car around 23.00 while their office is open 24/7 and nothing like this condition not appeared in our contract. After returning the car Budget send us invoice with charging additional 12Euro tax. After writing to the their service for clarification this, they explained this additional charge for returning the car without washing it! We absolutely cleaned inside the car and also the local guy got the car without any notes or claims but washing outside it’s looks like unacceptable demand! I wrote mail to their local costumer service and got very disappointed answer that all described above is like costumer duty. I was shocked from service like this from big company like Budget. I expect help from QEEQ to solve these issues and get a refund 42Euro (30+12) that knowing before renting these unexpected charges, could change my decision to book the car via QEEQ. Thanks in advance, Michael

Venus Wells

Serbia

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1 days rental

Budget

Belgrade Airport(BEG)

Belgrade

Serbia

Reviewed: Sat, Aug 24, 2019

About Budget: 8.0 /10

Communication was smooth, and there was no hard sell for additional products. The car was in decent condition, except for needing to change to a different model.

About QEEQ: 10.0 /10

Nick Arthur

Serbia

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1 days rental

Budget

Belgrade Airport(BEG)

Belgrade

Serbia

Reviewed: Mon, Oct 30, 2023

About Budget: 6.0 /10

The customer service attitude was quite indifferent.

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