BELGRADE AIRPORT CAR RENTAL REVIEWS

The staff efficiency was quite good. The only strange point was they only accepted that shabby little booklet translation and didn't recognize other forms.

They follow the rules, communication is smooth, everything is explained clearly upfront, and the procedures are completed quickly.

They said the international driving permit was not acceptable and asked for the Chinese driving license. After getting that, they said I needed a translation. When I showed them the translation in my email, they said the international driving permit was fine. That was a very frustrating experience.

1. The counter staff was not particularly friendly and seemed somewhat arrogant towards Chinese tourists, possibly due to previous negative experiences with other tourists. 2. The return inspection was extremely thorough, with three rounds outside, three rounds inside, using hands and lights, but no damage was found. Possibly because: firstly, we took great care during use, avoiding bumps; secondly, we spent around 1000 local currency (about 60 RMB) to clean the car before returning it; thirdly, the car was not cleaned when we picked it up, it even had bird droppings, and the staff wanted to return it based on the previously marked damage list, but we insisted on rechecking and found at least three traces, which we recorded to avoid issues during return. 3. Conflicts arise from cultural differences, but mutual understanding is key, even with overseas car rentals. We respect others, and they will respect us. I personally think that those who don't purchase full insurance are checked more thoroughly because, in the logic of the locals: 'If you don't buy full insurance and there's hidden damage, how can I know? Therefore, I must be more meticulous in my inspection.' This is understandable and possibly due to previous distrust caused by dishonest renters.

This trip was arranged based on your company's promotion of visa-free travel and low costs in Serbia and Bosnia and Herzegovina. We booked a car through your platform, which turned out to be the biggest expense of the trip. We expected that this expense would bring a pleasant experience, but it turned into a headache throughout the journey. We were a group of six and ordered a 7-seater car, but we were given a 5-seater. The staff at the pickup location promised we could switch to a 7-seater the next day. Considering it was already 11 PM when we picked up the car, we decided to take it for the night. However, we were told the next day that we could only switch cars four days later. Our subsequent travel plans included accommodations in Bosnia and Herzegovina, so we couldn't stay in Belgrade for that long. We had to make do with the car, which meant four people cramped in the three seats in the back, causing discomfort and even motion sickness for one of us. When driving out of Serbia, the border police noticed the overloading and held our passports for over an hour. On the way from Mostar to Sarajevo in Bosnia and Herzegovina, we were stopped by police and fined 100 euros for overloading; the officer said the fine was supposed to be 200 euros, so he didn't issue a receipt. We were constantly worried about being fined again for overloading, but fortunately, we weren't stopped at other checkpoints.

The location is very convenient, and the pickup process is quick.

Before renting the car, I took photos and videos, but still couldn't avoid the rental pitfalls in Serbia (charging for damages upon return). This isn't just one or two companies' issue, it's a common practice. When I picked up the car, nobody checked it with me. Upon return, the inspection staff claimed there were scratches. I showed the prepared photos and videos, but they had polished the scratches when I picked up the car. The videos only showed the scratches on the front and rear, not on the doors. After comparing the evidence, the inspection staff apologized, but the counter staff refused to budge, focusing only on the door scratches which weren't in my photos. They even suggested I complain to the head office. Despite obvious evidence of continuous scratches, they insisted. Finally, they asked if I bought insurance. When I said no, they charged me 60 euros. I accepted since I had a flight to catch, considering it a lesson. Make sure to spend at least half an hour inspecting the car thoroughly when picking it up. If you're wealthy, feel free to ignore this advice.

The pick-up location was easy to find, the staff were very friendly, and there were no extra sales pitches, so all terms were clearly explained.

The car had over 70,000 kilometers but still looked quite new inside and out. The staff service was acceptable.

Although the waiting time was nearly an hour, it was mostly due to incomplete preparation of documents and language barriers. Foreigners are very organized and punctual; they won't serve you before the appointed time. Also, their flexibility can't be assessed by domestic standards. Completing a single transaction generally takes about half an hour; mine took roughly 18 minutes. The lady who served me was very friendly.

During pickup, the attendant just threw me the keys and left. I had to call him back three times. It was 11 PM, very dark, and the inspection was rushed. It was my first time renting a car and I had no experience. My local SIM card didn't have signal (though it was a VIP card). During return, they even took photos under the vehicle saying there were scratches. There was an old, tiny rusted scratch that they claimed was my fault. If it were indeed my fault, I'd own up to it, but I've been driving for 13 years and would know. Though I'm a female driver, I drive 5000 km annually on rough roads in Yunnan-Guizhou, China. My skills are not bad.

Satisfied with the service.

The fuel deposit was never refunded. Additionally, I was charged again for adding a driver and for cross-border fees when returning the car, totaling 18,000 RSD. I reported this issue to the car rental platform multiple times, but never received a direct response. I hope they address this issue soon and provide a fair resolution.

The staff in Europe who checked the car were very impatient and unwilling to help us. We had to figure out all the details ourselves. When we asked questions, they responded lazily and incompletely. About four or five male staff members were huddled together, seemingly discussing my friend and me. Is it not allowed for two women to drive cars in this country? Very frustrating. The staff during car return was acceptable.

Communication was smooth, and there was no hard sell for additional products. The car was in decent condition, except for needing to change to a different model.

Deposit amount disproportional with car class

When communicating with the store about returning the car early, the staff said they would only charge for the days used and send the bill to the rental platform, which would then refund me. After returning, customer service asked for a recording and a handwritten statement. I've lived in Europe for almost ten years and believe that a promise is a promise, but I got cheated this time.

The rental location is very convenient, right inside the airport. There is no pressure to buy additional insurance, but the pick-up and drop-off times are quite long. Make sure to allow enough time when returning the car. Be sure to carefully inspect the vehicle's exterior when picking up, as they are very meticulous during the return inspection and won't overlook even small scratches.

The staff at the Serbia airport location were very friendly.

A small rental company, which means almost no queues.