ISTANBUL SABIHA GOKCEN INTERNATIONAL AIRPORT CAR RENTAL REVIEWS

Very good

Very good

I was renting from a company ( Matcar ) .... But I was transferred to a company ( B2car ) .... The service was good .....

Picking up and dropping off the car was convenient.

I do not recommend green motion. Go for safer options. Reasons: - They will send invoicies afterwards for car not enough cleaning. - Spead ticket that i did not commit - The pickup and drop off location is not at airport and is far away.

Great as usual

It was alright.

The service was mediocre, with language barrier being the first issue, followed by confusing insurance policies, and lastly, returning the car was extremely inconvenient. The rental company claims to offer full coverage, but scratches below 3500 RMB are not covered by their insurance, which means we have to pay for it ourselves. This insurance setup is really misleading! The Turkish car rental company also refused to take responsibility. I had already paid for full insurance through the rental platform in China, which turned out to be useless. They advised us not to buy insurance from local car rental companies in Turkey, but neither party took responsibility. If there's any incident, the Turkish car rental company only provides basic insurance. If there were scratches, they would immediately charge my credit card 3500 lira instead of freezing the estimated amount and waiting for the official repair assessment before charging the actual expense. Additionally, for car pickup, the staff picks you up at the airport and then takes you to their office, which is a tedious process taking about an hour! As for returning the car, they said they would send an SMS with the location, but as the return time approached, no one called or messaged. They later explained that their office phone's SIM card broke two days ago. It was really terrible. Time to drop delayed because the SAW office did not send me exact address ahead of time and nobody called/contacted my number which I left on the day I rented the car. After I called again and again both AutoUnion customer number and SAW office number, I was mad about what was going on there. Later the office staff explained their office number SIM card was broken 2 days ago and not working anymore but they did not inform me earlier. The second issue is about evaluating the damage to the car during my use for the past 7 days. Typically, the office charges a deposit fee to the credit card and after a thorough and professional evaluation for the repair within 2 months, then they charge me officially. But the office charged me today an extra TL 3500 besides the deposit of TL4500 on 9/26 for the damages/scratches to the doors within just 15 minutes. I suggest they handle this in a more proper manner. How can I know if the charge from the SAW office is correct? What if they charge more than the repair expenses? It’s unreasonable to do so.

Very convenient

Car was awful not as described, smelt of smoke and heavily stained inside and marked outside. Complained to Goldcar and they blamed QEEQ

Average

Poor communication, too many issues, always deducting money.

Not great

When I rented the car I took out full insurance from the app. When I arrived to receive the vehicle, the rental company did not recognize the insurance through the website. And asked me to pay another $ 220

The service was excellent, delivery and pickup at our doorstep. They even provided a car with CarPlay for us.

The vehicle I rented was audi a3 but they did not give me a vehicle in the same segment, the vehicle they gave me was dacia duster. Teribble

Satisfied

Finally reached this stage! Due to a flight delay and the airline in Turkey losing my luggage, I was unable to pick up the car within six hours of the scheduled time, leading the rental company to charge me the full prepayment without refund. I called the car rental service immediately after the flight delay, and they tried their best to help. Anyone who has experienced a flight delay and lost luggage simultaneously knows how frustrating it is. However, this terrible rental company showed no empathy whatsoever (I was later extorted by traffic police for 26,000 lira while driving in Turkey). I want to emphasize: I paid the full prepayment, not just a reservation fee. For those days, the car's usage rights were supposed to be mine even if I hadn't shown up on time. They shouldn't have rented it to someone else as I was only a few hours late. It was deeply unfair to not at least partially refund me. I don't want to say much more, but it's like throwing money away. It's regrettable that our great ancestors didn't manage to eradicate certain reptilian beings. Just my opinion, though many online say Turkey is a wonderful place. Indeed, I received good service elsewhere. Finally, I hope this rental company chokes on the double earnings. If you pollute the Bosphorus with your greed, Istanbul won't be as beautiful. Lastly, I wish your currency skyrockets in value.

excellent

Not happy with interior car cleanliness. Rear salon was dirty.

Verdikleri araç gayet temiz ve sorunsuzdu. Teslim alma teslim etme süreleri hızlıydı. Genel olarak memnun kaldığım bir kiralama oldu.

I rented a car through your location in Turkey Istanbul Sabiha airport and they took a car warranty of 3000 thousand Turkish Liras from me and when the car was delivered, they informed me that they would refund the deposit amount within 7 days and when checking on My Account I was surprised to get a refund of 357 liras !!! Out of 3000 thousand lira, the amount of 2643 lira was deducted !!!؟؟؟ Please contact the rental company and get the discounted amount back, and thank you very much

I rented a car through your location in Turkey Istanbul Sabiha airport and they took a car warranty of 3000 thousand Turkish Liras from me and when the car was delivered, they informed me that they would refund the deposit amount within 7 days and when checking on My Account I was surprised to get a refund of 357 liras !!! Out of 3000 thousand lira, the amount of 2643 lira was deducted !!!؟؟؟ Please contact the rental company and get the discounted amount back, and thank you very much