LONDON STANSTED AIRPORT CAR RENTAL REVIEWS

Easy pick up and first class guy at the desk . Super helpful Drop off at Southend airport was made terrible and stressful with bad signage and direction.

Good experience with good cars and customer relations

Didn't need the extra insurance, but didn't appreciate the hard sell either.

The counter staff charged us another £324 when we picked the car up as they said the insurance we had booked from Easyrent was not good enough and they didn’t agree with the rental voucher we produced which stated ‘nil to pay on pickup’!

Counter staff v helpful, short queue. Time wasted because I clicked the in terminal option on your website when in fact all car hire desks moved to the village over a year ago. Was grateful for your price and clear paperwork as Europcar tried to take 140 for the hire itself rather than your quote, then said that was without insurance/basic insurance only with high excess.

There is a concern on the rental with Green Motion which I have taken up with the rental company.

We live in London and chose to pick up the car from Standsted Airport for price concern; it turned out it totally worthed the value! The car was relatively new and extraordinary clean while the staff there were very helpful, definitely will do again when needed.

A good website with tons of car rental information to choose from!

Need to be more clear to ride shuttle bus for the customers so they don’t ended up wrong place and be more kind.

While waiting to enter the parking lot at a highway service area, our parked car was hit by another vehicle. Our car was stationary in a proper parking area, yet it got hit. I immediately called to report the accident, but the staff kept transferring my call. After 30 minutes, I still hadn't been helped and was sent to voicemail. I understand it was a Sunday, but the leaflet claimed 24/7 service, which turned out to be misleading. The staff were polite when returning the car, but I discovered they had entered the wrong email address. Despite promising to correct it, nothing was changed. Two days later, I called the Alamo damage recovery unit and confirmed the email was still incorrect. Moreover, my email inquiry regarding the claim status, which their website said would be answered within 7 days, received no response even after 9 days. While the staff were friendly, their efficiency was severely lacking. Furthermore, we forgot our tripod in the back seat of the car while explaining the crash to the staff. We contacted them after arriving in Dubai, but the vehicle had already been sent to the repair center. Despite promises of an email update, we received none. Subsequent calls revealed the car was either still being repaired or had already been rented out again, and the tripod was not found. While I admit I should have checked for belongings more carefully, the inability to locate a clearly placed item was extremely frustrating. The tripod, bought specifically for this trip, was used only once and cost over a thousand dollars. Now, I have to try claiming it through travel insurance.

All good.... quick and no problems at all

Service too slow Sent a walk to back of an unlit car park. Try to sell upgrade car, satnav, extra miles cdw insurance. If I had wanted them I would have booked them!! Petrol was on the red.

Easy to use.

Must admit we’ve had many car hires but linda made this car hire so easy and quick and we’ll use this again for sure

Everything was easy and quick from word go

The staff at the car park were polite. But the man at the desk is clearly in the wrong job - he should be kept away from customers! Really intrusive with questions and incredibly sexist. He said he was “joking” but i can’t imagine any female - or male - customer would even raise a smile at his comments on “terrible women drivers”. Clearly he wasn’t very bright (or funny) but surely this comes with the training? I didn’t have the time or energy to do more than say it wasn’t acceptable, but he shouldn’t be doing that. I also didn’t like his misleading manner of trying to sell me insurance. I regularly hire cars and I know the drill, but to get all theatrical about it was tiresome.

Terrible experience I’ll never do it again

The young lady seemed to be only interested in getting more money for extras not in true customer service. I had to ask her to repeat things as her English left a lot to be desired. The car when it arrived had not had a very good valet.

Wants you to waste money on printing everything out. Electronic copy not good enough newsflash its 2019 no need to chop trees down

Being penalized for not having a credit card and having to pay an expensive cover is ridiculous. People these days do NOT always have credit cards!

I had gotten third party insurance for the car and explained to easirent that I already had insurance and didn't need it. They still made me put down a sizable deposit which they said would be fully refunded, but then somehow charged me 27 pounds a day because they said I had asked for a reduced deposit. I had questioned the +1,000 pound deposit which they said they would reduce to 150, but then charged me for it. It is in the fine print on the contract after looking back over, but they quick talked me into it at the counter as they rushed me through the sign in process. So just be careful!

Booked the rental for 8 am pick up only to find the office was still closed. Found telephone number on internet as no telephone number, help or advice to be found at the rental cabin. Called interrent and was told in a very dismissive tone, I would just have to wait until the staff got their. Not a good first impression at all. When staff appeared (8:15) no apology or even acknowledgment that I had been waiting for the 8am collection. Was given an upgrade to a “Mitsubishi” which was actually a MG3. No complaint about the car or the value for money but the service leaves a lot to be desired.

Scammers. Ripped us off by only accepting our credit card to pay the deposit IF we paid an EXTRA £117 fee for 'insurance' which we did not need (i prepurchased extra insurance with easyrentcars website). Also requesting over £75 for excess mileage now 46 days after we already returned the car. Will never hire with them again, and recommend that no one else does either. They seem cheap because they rip you off in other ways. Avoid at all costs.