The car was Kia Ceed and it was dirty and it was rainy when I picked the car up. I couldn't spend so much time to look the car around. But I took lots of pictures of the car. There was damage in front of the car and they gave me that car with specified damage in the pickup form. I drove that car 14 days and didn't use rear seats. When I went to drop that car, one guy came from the cabinet and he just opened the door and realized very very very small point that I couldn't see at my first look. There was a little and tiny dent that I didn't see before and he said me we have to charge this dent to you. I show the initial photos to him but he was getting stuck in to charge that dent to me. My initial photos contain that area too but it was so rainy and that point was wet. So hard to realize with eyes but "Micheal"(the guy's name was according to his told) seen this point at first look. And he said to me I have already charged 232GBP for that dent. I couldn't understand when he charged when he decided to charge. According to his measure dent was 30mm. But as you can see the attached picture its not over the 5mm. I will report your company to my bank as that was a fraud.
Also, I asked the "Micheal" to show this dent wouldn't be charged the next person who rent this car. He told me he had already entered that damage in their system. I requested to see his report and there was nothing in that car detail!!!
About QEEQ:10.0/10
It was quite simple and helpful. Nothing was unexpected. Very happy to use your website.
The car we were given did have a several marks on it which had been registered already. Also it flashed up on the screen that the car was due a service and oil change!
About QEEQ:10.0/10
Easy to book on QEEQ. Would recommend it to anyone
Service too slow Sent a walk to back of an unlit car park. Try to sell upgrade car, satnav, extra miles cdw insurance. If I had wanted them I would have booked them!! Petrol was on the red.
Booked a Compact | Volvo V40... Received a Citroen C3... Charge me for a part of the damage that was already on the car once picked up (it was a misaligned bumper that clearly was like that because of a small crash the car had on the back and that was on the check in document). If you accept to receive a car with a smaller category than the one that you paid, and have an insurance book with them... Instead, stay away. I booked with them several times but knowing that they were NEVER giving me the right category car.
Great base price BUT they make their money from all the extras and they keep coming and hard selling them. If your strong and say no to everything it’s fine. Don’t get ripped off or guilted into adding and adding and adding cover, fuel deals etc...
About QEEQ:10.0/10
Car Rental Companies AT London Stansted Airport, STN
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