Great price but hassle.

There wasn't a long wait time in line, but the customer service tried to upsell expensive insurance.

Below is the summay of my recent car rental experience with Green Motion Edinburgh Airport. I was cheated by their staff from picking up till returing. I seek your investigation of their unethical behaviours. 1. I was forced to purchase zero excess when collecting my car. The reason is I cannot provide a credit card with pin. But after the zero excess purchase with them, then my credit without pin can be used for the 200 pounds deposit. 2. after purchase of zero excess, the staff at collection counter told me all the damages will be covered, no need to take photo of the car when collecting and returning the car. He even suggest me to cancel my 3rd party insurance with AXA. 3. When retuning the car, the manager told me the zero excess purchased with green motion is no longer valid and deducted over 1000 pounds from my credit card instantly despite that i refused to pay. His reasons are that i failed to report the scratch/dent on the door within 2hrs, which I did not even notice before returning the car. 2nd reason is the zero excess only covers 1st accident, which i was never aware of. I feel being cheated by the edinburgh airport staff at both the collection and return counters. 4. I had a flat tyre during my journey in the middle of nowhere and the car cannot move. i called the green motion emergency breakdown number 10 times and never connect through. the emergency number does not work! even during weekday day time! i was so desperate and it wasted my whole day to fix the car. In total, this is the worst car rental experience in my life.

booking platform is excellent and customer service is great. I just hope that easyrentcars could let users see others' review about the car rental companies, which could prevent the customers from falling into unethical company's tricks, like Green Motion.

Everything went according to expectations.

It was fine - everything as expected.

Very bad service. Not friendly and for deposit there were no price relation to what you got, not really any list where to so how much you pay for a deposit depending on size and brand of car. Deposit was more depending on how much they want in the moment.

Like: We didn't have to wait in line, either for pickup or drop off. The price of the rental was very reasonable. We were given a free upgrade to a larger yet still fuel efficient vehicle, and the car had GPS, which would have cost us substantially more than the total price of the rental if we had to pay for it.
Dislike: Although you can pick up or drop off your car between 06:00 and 22:00 at their Heathrow Airport location, you can only call them (or any other Green Motion office) between 09:00 and 17:00. Also, we had to pay 9 pounds each for my wife and me to ride the Hoppa Bus from Heathrow to Green Motion and back again. While the car rental broker company, EasyRent, said that we would not be reimbursed for this fee, the supplier, Green Motion, said that we would, and we have not yet resolved this issue.