ABU DHABI AIRPORT CAR RENTAL REVIEWS

Very good, just a lot of people getting cars on the same day.

The only thing that did go as planned was related to the insurance excess amount. It was clearly shown as 400USD but Entreprise insisted that it is 3000AED and they blocked this amount on my credit card though my booking from QEEQ was showing 400USD (about 1500AED). Good thing that I did not need it.

QEEQ should double check the excess amount issue with Enterprise.

Good

Overall, it was quite good. The car they gave us had over 50,000 kilometers, but it still drove well.

The store management was chaotic and it was extremely difficult to find the pick-up point. When returning the car, four people of Indian descent came out with magnifying glasses to inspect every inch of the car's paint. They found a small chip caused by a stone on the top right corner, which is two meters high, and demanded compensation. After renting cars over a dozen times, this was the first time encountering such a store. There is no way the damage could have been caused by me in that location.

Convenient pickup and drop-off

Great service, explained all the terms in detail.

One day business in Abudabai

No

It's okay. The car was an old model, a Nissan Sunny, but with low mileage. It had done 19,000 kilometers when picked up.

The overall service at Hertz airport was great. The counter staff were patient and attentive, and there was no excessive upselling. Picking up and returning the car was smooth, though I had to wait in line for over ten minutes.

Overall satisfied, but the process of picking up the car was extremely slow. I have rented cars in Australia and other places before, but this was the slowest. The entire process took me half an hour. Picking up the car was also slow, the staff member walked out leisurely to find the car, and after a 20-minute wait, he handed me the keys and took me to the car.

Average

Satisfied

The process was a bit slow, it took an hour for the person before me to get their car and for me to finish my paperwork.

Rubbish car

Good service

Good

All went perfectly fine. Efficient.

Pickup and parking were in a convenient location, and the service was excellent. It's trustworthy, but it's been a week and the deposit hasn't been refunded yet.

The staff was very enthusiastic. Initially, I didn't know the way, and they proactively led me to the parking lot to pick up the car. They also declined the tip I offered.

I think that you should NOT include any rental companies that do not have offices. Or you should state that UPFRONT so I don’t have to learn about it after I book.