ABU DHABI AIRPORT CAR RENTAL REVIEWS

Can’t stand the small print of paying for airport fees that are not mentioned previously or in contract won’t use again

Very dissatisfied, to say the least. They claimed the order didn't go through, and I had to wait for several hours. Their attitude was extremely terrible with no manners at all. I almost lost my temper.

There was a disputed fine when returning the car, and they couldn't help with the appeal. Handling the appeal myself was very inconvenient.

借りるまでに時間が少しかかりすぎた。

Easy pick up... Clean car... Easy drop off.. Cheap rates

This is my first experience with Europecar in Abu Dhabi and i will always use Europecar for this destination.

Super easy and smooth booking

I've never experienced any difficulties with Thrifty in the past, but here in Abu Dhabi. It started with the pick-up. I was an hour earlier then indicated and this gave already difficulties while the car was ready. Finally I was an hour late due to d-tours because of road works and a crying baby that required a bottle. Without any empathy I had to pay 189 AED extra for that single hour which also included 26AED Parking costs which is nowhere described! which is equal to 2.5 days rental... Where

Not all details about the terms and conditions where shown. I.e. Parking costs that have to be paid where not clear.

Slow

Excellent Budget car rental at Abu Dhabi airport with great customer service, car condition and everything went very smoothly.

Excellent booking process and best price in comparison to other online brokers.

The layout of the airport meant that it was a long walk with limited signage to the car rental location. Once there, the process of getting the rental was simple enough. I was a little annoyed with the gentleman who showed me to the car as he demanded me to tip him despite only just arriving in the country. I only had a few dirhams but was made to feel that I had to give it to him.

Website sometimes contridicts itself in certain things. A little confusing to make the booking at first but next time will be easier hopefully.

Satisfactory

Upon returning from renting a car in the UAE, we were charged 1400 yuan for allegedly exceeding the speed limit by 30 km/h. However, we checked with the traffic authorities, and the speed limit for that road is 100 km/h. The car we rented is set to a maximum speed of 120 km/h and alerts if that speed is exceeded, so it is impossible for us to have driven at 130 km/h. We are currently requesting the original ticket through Zuzuche to Herts rental. We have not received it yet and hope Herts and the Zuzuche platform assume their responsibility and provide us with an explanation as soon as possible!

The car is terribly uncomfortable and consumes a lot of petrol.

NOT BAD

Good service at the pick up stage. worse service at the drop off stage (no person in charge, unclear process, lot of time waiting)

Good service, but the "better price" process didnt work

Even taking the extra XS cover. I was still required to leave a large deposit? Maybe that is my misunderstanding.

So far so good

Excellent

Satisfied

It took a long time to receive the car

The booking process was quick and easy

Everthing went amazing. Would suggest an improvement on the pick-up process. The process is extremely slow and time consuming.

Amazing experience with Qeeq, all rental details are clear. Also the new whatsapp service send you reminders and important info about your rental.