SACRAMENTO AIRPORT CAR RENTAL REVIEWS

Unfortunately, Advantage closed at this location the previous month, but Enterprise took over the contracts. After I was able to locate where my contract was being honored, everything went very smoothly. In fact, since there were no compact cars available, I was upgraded to a very nice full size car! Overall, a very pleasant experience!

I have been very satisfied using Easyrentcars.com and have not experienced any issues there were not immediately corrected.

The rental drop off is not in the airport terminal. You need to take a shuttle bus to the terminal. I told them I have lots of luggage, and it will be difficult to carry it onto the bus, so one of the Hertz team members drove me to the terminal, meaning I did not have to unload the car!

Great competitive rate!

I am very disappointed with this rental company. Firstly, despite clearly stating at the counter that we did not need any additional services, they still added over 1,000 RMB in fees. When we protested, the staff crossed out the fees with a pen and told us not to worry, but the charges were still deducted after returning the car. Multiple negotiations have not resolved the issue, leaving me extremely disappointed with Hertz!!! Furthermore, the quality of this Model 3 was particularly poor. The exterior was covered in scratches, the interior was heavily soiled, and most importantly, it had severe wind leakage far worse than other Model 3s. Additionally, we specifically asked the store staff and were told that charging was free, but we were still charged for it after returning the car. Overall, this was a very unsuccessful and unpleasant car rental experience, and our complaint is still ongoing…

Car itself was great. However insurance was really expensive. I paid just about $1000 in insurance alone for my rental which was 50% of the cost of the entire rental. Wish I wasn't talked into it by the counter people, otherwise good car.

The process was quick and the staff was very friendly!

The beginning was a disaster. Long lines. Slow moving. I wasn't in the car I had reserved. General chaos. The people at the desk were polite, but they were overwhelmed. It ended well because the manager put me in a different car at a reduced price.

My amount due was not honored at the rental counter. They were friendly and explained they don't honor pre-payments.

Very friendly and quick to assist. My trip went smoothly with the assistance of the team.

On my e-voucher, it said I would have to take a shuttle to 2860 Del Paso. I just took the shuttle to the airport rental place and got my car there on Aviation drive. It went really quickly.

I'm not sure what I was charged although it seemed less than what I booked on line. I'll know when it goes through the bank.

Signposting of vehicle pick up/drop off when coming from terminal an issue. Okay when first leaving terminal then cannot see where to go as no signposting. Also not sure where to go to drop off as no signposting in car park. Drop off point didn't have Alamo written on it - I had to ask.

Price was reasonably good compared to other sites

Not too many people usually, the staff has a good attitude.

The counter staff was professional and helpful. I had a little trouble hearing him because of the mask. With one person ahead of me at the counter, it took about 15 minutes for me to get to the counter. Between Hertz, Thrifty and I think it was Dollar, it would be nice to have a floater to handle any counter that needs the extra help.

This was the first time using QEEQ.COM. The platform was easy to navigate. The price was good. I don't remember any further price drop. Everything worked out great.

Specific vehicle hired was not avaliable at pick up. We had specifically wanted a 4 wheel drive as we planned on going to the snow. We offered a 2 wheel drive as an alternative which was not what we were after. Unfortunately had to pay for an upgrade but did get a good discount although it was still expensive for a two week hire.

Good.

Loved the Atlas VW. Cruise control was the best thing, the sensor slows the car when another vehicle in front, at the distance you set, and gets back to your set speed on its own. This really helped our long 40 hr trip. The car is not to big, not too small and easy to manage on the freeway and parking. This is a good car for everyday use.

Booking was so easy.

Very satisfied, waited 20 minutes to pick up the car

Little disappointed on the final 30$ unknown charge

The car was ready and waiting. Not much pressure for extras.

Didn’t try price drop, but no problems. Everything went smoothly, as it should.

Excellent

There aren't many people in line, very convenient near the airport.

Very satisfied

There were quite a few people picking up cars, so I didn't get the model I wanted. However, I found the Jeep quite nice, especially for mountain and snowy areas.