After returning the car, the company was slow to confirm costs and kept holding the pre-authorization. Both the company and the platform failed to resolve this issue. Even with a highway fee package, I was still charged additional highway fees, and multiple complaints were not addressed.
“Overall excellent - but vehicle damage not notified to me !!”
About Budget:9.0/10
The vehicle was pretty badly damaged on the passenger side, obviously it had been in a minor accident.
The vehicle was dark blue, in a badly lit garage, at night - no one pointed out the damage & it was not marked on the paperwork. Had I not spotted it, taken photo's & gone back to the service desk to report this damage, then i am sure I would have been held responsible.
This should have been notified to me when I collected the vehicle.
Like: First time using easy rent cars and was flawless. Lowest price I could find and the car received was above expectations. Will you them again in the future!
The car size did not match the booking. I booked a large car but was given a smaller one. They even lied that the Equinox is a standard SUV, making our trip cramped and causing many inconveniences during the long journey.
Car Rental Brands Ranked AT Louisville Airport, SDF
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Channing Dick
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View more >Dislike: I didn’t realize that it would still be too small. I should have gotten a larger car.
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