PHILADELPHIA AIRPORT CAR RENTAL REVIEWS

Vehicle was not ready at time of collection. Service staff was under man hence have to wait for more than an hour to process the transaction. Overall service staff were polite and professional.

Good car rental deals. However, insurance coverage could be in more details. Hertz felt that the comprehensive insurance is insufficient and strongly recommend to increase the coverage.

The lady who checked me in upgraded me without my concern and didn’t realized until I got the charge for it.

Great service

The wait for my vehicle was an hour and twenty minutes. There were only three individuals at the counter on a Friday. Why would a company manage that way in the summer???? The line was out the door. UNACCEPTABLE!!!!!!! That was an AWFUL first experience!!!!!

Thanks for the great car

Was a great team

Great service and price

Always best prices ! You are my go to car rental agency !!!

Just better service at the desk and a direct line

Car was supposed to be medium sized SUV but couldn't even fit both of our suitcases in the back. Otherwise it was fine, although not clean when we picked it up.

Have used Easyrentcars.com several times and except for one time we had a problem, it has been a good way to rent cars for a very reasonable price, compared to other rental companies. You just have to read the terms carefully and make sure the rental car agency you end up with doesn't upsell you without your realizing it.

Great experience. Will definitely rent again

Great experience. Will definitely rent again

Very good service

Great price

Well after paying nearly $100 per DAY for a Cadillac XTS they didn’t have.....one Great disappointment!

You did well this is my second time using you

Staff was quick and didn't try to sell insurance!

I've requested a car without an e-toll device as I was going to pay all tolls in cash, which I've done. Weeks after returning the car I was charged for two tolls that I've paid in cash. Send the receipt and company did nothing. Very Poor customer service. Will not use this again!

All process very easy.

The vehicle and service exceeded our expectations. Superb value- I had to keep checking to see if I had paid the correct price! Will recommend to all our friends and family.

Excellent service.

At PHL: The service staff was great but the organization is absolutely horrible. People were in line for more than 30 minutes. The staff did everything they can but with completely outdated computer systems and archaic booking methods, it was not easy to respond to large crowds. At BOS: though the website said 24 hours open, there wasn't anyone when I dropped the car. No instructions, no guidance, no pointers. At least a courtesy note would have helped. I went all the way to Hertz service side to ask a random contractor if I can leave the car and keys and walk away. Absolutely horrible, especially for weary travelers.

Unfortunately you should a lot an hour from the time you get off the plane to getvto Dollar. They only have 1 shuttle and you could easily wait 30 minutes for it to pick up

Excellent service

Easy , fast , very satisfied

All good

All good

No one told us you need to call to have the shuttle pick you up from the airport.

Well

Great best price not scam for shure loable

When I collected the car the man at the counter tried to charge me an extra $25 for being 20 minutes early (09:40 for a 10:00 collection) and when I suggested I wait the 20 minutes in the office he was clearly displeased but carried on with the admin of check in. Then he advised that if I was at all late bringing it back he wouldn't hesitate to add a charge (Failing to notify me of the statutory 30 grace period shown in your terms). Fortunately he didn't add the charge after my objection but it left a bad taste in the mouth and I remain irritated by his attitude. Fortunately the staff member to whom I returned the vehicle had a significantly better attitude when checking the vehicle for fuel, mileage and damage (full tank, no damage).