CAR RENTAL REVIEWS ON HERTZ AT PHILADELPHIA AIRPORT, PHL

Everything went well

QEEQ customer service was excellent

Long wait time for car pickup, low efficiency, no reminders when signing the contract, and unexpected charges afterward.

Vehicle was not ready at time of collection. Service staff was under man hence have to wait for more than an hour to process the transaction. Overall service staff were polite and professional.

Good car rental deals. However, insurance coverage could be in more details. Hertz felt that the comprehensive insurance is insufficient and strongly recommend to increase the coverage.

Like: Rented a 7 passenger vehicle but there was no way 2 or 3 adults could ride comfortably in the rear seat.

Great company

Great prices compare to any other

Hertz was good. No complaints. Counter staff was a bit more helpful than outside staff, though overall everyone was good.

The price drop protector was amazing. Saved me money. The booking process was easy.

Very useful

Yes, the car exceeded my expectations.

The vehicle and service exceeded our expectations. Superb value- I had to keep checking to see if I had paid the correct price! Will recommend to all our friends and family.

Excellent service.

There are not many counters at the Philadelphia airport, so there's a bit of a wait. However, once it's your turn, the service is very efficient.

No extra sales pushed, the process went smoothly.

Fairly satisfied

When I collected the car the man at the counter tried to charge me an extra $25 for being 20 minutes early (09:40 for a 10:00 collection) and when I suggested I wait the 20 minutes in the office he was clearly displeased but carried on with the admin of check in. Then he advised that if I was at all late bringing it back he wouldn't hesitate to add a charge (Failing to notify me of the statutory 30 grace period shown in your terms). Fortunately he didn't add the charge after my objection but it left a bad taste in the mouth and I remain irritated by his attitude. Fortunately the staff member to whom I returned the vehicle had a significantly better attitude when checking the vehicle for fuel, mileage and damage (full tank, no damage).