There are not many counters at the Philadelphia airport, so there's a bit of a wait. However, once it's your turn, the service is very efficient.

No extra sales pushed, the process went smoothly.

Great company

Great prices compare to any other

When I collected the car the man at the counter tried to charge me an extra $25 for being 20 minutes early (09:40 for a 10:00 collection) and when I suggested I wait the 20 minutes in the office he was clearly displeased but carried on with the admin of check in. Then he advised that if I was at all late bringing it back he wouldn't hesitate to add a charge (Failing to notify me of the statutory 30 grace period shown in your terms). Fortunately he didn't add the charge after my objection but it left a bad taste in the mouth and I remain irritated by his attitude. Fortunately the staff member to whom I returned the vehicle had a significantly better attitude when checking the vehicle for fuel, mileage and damage (full tank, no damage).

Hertz was good. No complaints. Counter staff was a bit more helpful than outside staff, though overall everyone was good.

The price drop protector was amazing. Saved me money. The booking process was easy.