“Overall a good experience other than with the staff member from whom I collected the vehicle.”
About Hertz:9.0/10
When I collected the car the man at the counter tried to charge me an extra $25 for being 20 minutes early (09:40 for a 10:00 collection) and when I suggested I wait the 20 minutes in the office he was clearly displeased but carried on with the admin of check in. Then he advised that if I was at all late bringing it back he wouldn't hesitate to add a charge (Failing to notify me of the statutory 30 grace period shown in your terms). Fortunately he didn't add the charge after my objection but it left a bad taste in the mouth and I remain irritated by his attitude. Fortunately the staff member to whom I returned the vehicle had a significantly better attitude when checking the vehicle for fuel, mileage and damage (full tank, no damage).
The vehicle and service exceeded our expectations. Superb value- I had to keep checking to see if I had paid the correct price! Will recommend to all our friends and family.
About QEEQ:10.0/10
Excellent service.
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Customer Service
Excellent
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