It’s the worst experience we have had in renting a car. First of all, the car was crappy and not memtainanced well. One of the tires was wobbling from the begging and multiple cars pointed out that something is wrong with our car as they pass by on the high way. We had to pull over the car and call emergency road service. That was the start of our nightmare. The instructions of the road service offices changed many times and we had to move 1 hour distance twice. By the time we arrived at an office by a tow track, it was 2am. Meanwhile, no support from dollars office and they just tried to push all the responsibility for us. If we didn’t call the road service continuing the drive, there was a risk of serious accident. Still we got only partial compensation while we waisted most of our holiday time.
The staff's attitude was quite indifferent, the waiting time in line was long, and the on-site office was small and crowded, making it tiring to stand and wait. After picking up the car, I had some questions but no one responded when I returned to ask, and I was told to queue up again.
Waited in line for two hours with only one employee handling both car returns and pick-ups. In the end, the same person was also responsible for disinfecting the car. This shows the employee's hard work but also highlights the company's staffing issues.
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