AACHEN CAR RENTAL REVIEWS

Couldn't find the pickup location, and later confirmed the car was not delivered to the scheduled pickup point.

Returning the car was smooth, but it was slow because there was only one staff member.

According to the website and the pick-up instructions, the car should be picked up at Aachen HBF. However, upon arrival at HBF at the designated time, we were informed that the vehicle was not ready. We had to wait for Europcar staff to take us to another location for pick-up, which delayed us by an hour and seriously impacted our travel plans! Additionally, the vehicle model was significantly different from what was advertised. The website listed a BMW 2 series in the same car group, but we ended up with a Hyundai SUV.

I rented from Hertz. The staff had a bad attitude during pick-up, and the first car they gave me had a broken multimedia system, so they replaced it. There was a border crossing fee of several dozen euros from Germany to Belgium.

It's okay.

Rude attitude, no office at Aachen train station, had to take a taxi!

This is the second time I've rented from this store. The first time I rented at Dusseldorf Airport and returned the car at this store in Aachen. It cost 2200 RMB for three days. Originally, I wanted to extend the rental by two days, but a female staff member informed me that it would cost 250 euros for two days, which was 140% more expensive per day than the one-way rental. So, I rented another car instead. The first time I rented a diesel car, the staff at Dusseldorf clearly informed me to use diesel fuel. The second time, the female staff at this store did not mention that the car required petrol. As a result, I added diesel fuel and the engine couldn't start. I called the company for a tow truck at around 10 AM, but it still hadn't arrived by 2 PM, so I took a taxi to the company. The front desk female staff told me to wait at the location, saying they were not responsible for such issues. The tow truck arrived only after 4 PM, and it was raining heavily that day. We waited for five hours in total. For the next two days, even though the car was towed, the rental fee was still charged, and we had to pay additional repair fees for using the wrong fuel. The insurance only covered 500 RMB. The attitude of the front desk staff was really poor, and it seemed like they discriminated against Chinese people. As soon as we walked in, I felt unwelcome. They didn't inspect the car either.

Pretty good, mainly because it's cheap