I booked a Lynk & Co 01, but was given a Jeep Compass at the rental shop. The staff informed me there were scratches on the rear bumper and a missing left rear taillight. However, the car also had noticeable scratches on the front bumper and front tires, which they failed to disclose. When returning the vehicle, they tried to charge me for damages, showing absolutely no integrity! At pickup, the car's dashboard showed an engine warning light, but the staff assured me it was fine—how can a car in such a condition be offered to customers? Upon returning the vehicle, the drop-off location did not ask me to sign any documents to confirm the return. Later, they unjustifiably charged my credit card for alleged tire damage compensation. This company is highly unprofessional and dishonest! Avoid this rental company at all costs.
Europe agent added road assistance despite my clear refusal, even though I told them comprehensive insurance covered it. Signed without checking, my fault.
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Wade Young
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