VENICE CAR RENTAL REVIEWS

車体の外装の状態があまり良く無い。

QEEQからの請求やEurope CarやAXAからの請求が入り混じり、領収書の請求も複雑過ぎる

Terrible experience... Poor service attitude, aggressive upselling, many hidden charges

Average service attitude

Satisfied

Service was good

Good service

No recommended insurance, good service attitude! Only a deposit of 650 euros was charged. Few staff members, a bit busy, and there is a wait.

The front desk service was excellent, no upselling, and I got a Mercedes. Because I had a lot of luggage, the staff kept helping me find a car with a large trunk and finally provided a brand new CUPRA with just 15,800 km.

Not bad

We needed to carry four 28-inch suitcases, so we booked this larger car. Although the price shown at the time was very cheap, it doesn't mean they can just randomly substitute another model. When we arrived at the store, they told us they didn't have the model we wanted. The actual available model was much smaller than we had planned. If we wanted to upgrade on the spot, it would cost us a lot more. In the end, we had to place one suitcase on the back seat. In the future, it's better to choose a larger car rental company. For companies with less international experience, you need to be more cautious.

Customer service and road side assistance is terrible.

QEEQ was amazing in their support and liaison with the rental company.

The counter staff was super personable and helpful and the car was surprisingly new and in great condition!

Easy to use platform and much better pricing than other sites I searched!

Communication was slow due to language barriers, but we bought additional insurance at the store to address this issue.

You should plan ahead and check if the car has any damage before picking it up.

The instructions for pickup and drop-off locations were unclear, wasting a lot of time during both processes. There were no clear directions.

They downgraded the car but didn't refund! My car was downgraded from UFAH to FFAR, and they didn't refund the difference. The vehicle had many issues, various scratches, and dents. They just told me it was mentioned in the documents, which were a mix of Italian, German, and English, making it very hard to understand. If you don't accept it, you have to give up the car, affecting your trip.

Noleggiare, although very friendly, brow beat us into buying their additional insurance for 0 excess on the car.

It did not help us this year.

Overall, the pick-up and drop-off went smoothly, and the journey was seamless.

Very satisfied. It was my first time renting a car in Italy, and it was much more convenient than I expected. There was a shuttle to take us to the store, and the car they provided had only around 10,000 kilometers. It was very new.

The car pickup was not okay. The female staff had a bad attitude, and they gave us a broken car that was not of the same grade. We had to argue a lot before getting a replacement.

The company does not accept visa debit cards which made collection difficult.

I have used Qeeq a lot of the last year and a half and am very happy with my experience with you.